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This master thesis investigates how management control systems are used in three small and medium-sized (SMEs) biotechnology companies. More specifically, Simons’ (1995) Levers of Control framework is applied. Practical examples of the four levers, namely beliefs systems, boundary systems, diagnostic control systems and interactive control systems are elaborated in the course of the thesis. Additionally, the influencing factors on those levers, firm size and biotechnology industry, are examined. Management control systems are an interesting topic for research as well as for practice. Because Simons’ (1995) framework has many strengths, it became well-known and is therefore also applied in this work. The motivation to conduct this thesis in the frame of SMEs and the biotechnology sector arose from the fact that research on management control systems in this context is still scarce nowadays. For this thesis, a multiple case study approach was chosen as research method. In the frame of it, six semi-structured interviews were conducted with participants from Diagenode, Ncardia and AmplyCell, which are all biotechnology SMEs mainly based in Belgium. Data from the interviews were complemented with data from documents like websites and observations. Results of the thesis are a description of a broad range of control practices which show how the four levers of control are used in the case companies. Formal as well as informal types of control systems are considered. Furthermore, the findings point out in what kind of way the firm size (SMEs) and the biotechnology industry influence how the management control systems are used: smaller firms use less formal control systems than larger enterprises. However, this is only true for three of the levers and not for the beliefs system. The biotechnology industry strongly influences how the beliefs systems and interactive control systems look like and to a smaller extent the other two control systems. In addition, the results show that the four levers are interdependent which is in line with the literature. Limitations of this thesis are that no direct comparison could be done between SMEs and large enterprises. Also other influencing factors, like the impact of the family in family firms should be investigated further. With its findings, the thesis contributes to a better understanding of management control systems especially in the frame of SMEs.
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The luxury journey was and still remains about immerging the clients into the brand’s own universe, they just had new tools to achieve this. Dominated by the mono-brand and multi-brand stores, the online channels quickly made a place for themselves in the luxury market, giving customers the option of having their experience offline or not. The sector never stopped growing over time, attracting more clients and countries each year. With the globalization, luxury brand had to find a way to stay relevant. That’s where the omnichannel approach came through: proposing a seamless experience to the customers where all channels are connected and deliver the same services. The pandemic that occurred in 2020 forced many luxury brands to tap into their digital side, unlocking some new ways of selling the products and many opportunities to thrive online thanks to their social media and websites. But the future of physical stores became a concern for many luxury brands. In this thesis, we will analyze if the offline channels in the luxury industry could continue to thrive in this digital era.
E-commerce --- luxury --- fashion --- physical stores --- brick-and-mortars --- omnichannel --- covid-19 --- channels --- digital --- Sciences économiques & de gestion > Multidisciplinaire, généralités & autres
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Proposition of a crisis management tool for a midsized enterprise in a Belgian industrial context with aa focus on the working capital requirement management. Some strategies to improve it and a dashboard to implement it.
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This increased significance of NPO should lead to the promotion of an adoption of entrepreneurial postures in their operations. In the context of the master thesis, an extended case study of implementing a Balanced Scorecard at the non-profit company Rock Your Life! gGmbH is conducted. Rock Your Life!’s vision is to simplify social mobility. In order to realize the corporate vision, it is important to derive strategic goals. It should be noted that strategical goals can only be achieved, if they are linked to day-to-day business.
non-profit organization --- NPO --- Balanced Scorecard --- BSC --- Strategy --- strategic goals --- Ingénierie, informatique & technologie > Ingénierie aérospatiale
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Life expectancy is increasing but not the part of it where people are being in good health. Thus, society is now opening the eyes on the seniors’ integration. Seniors represent a vast majority of the disabled people and mobility is a major factor of their well being. Entitled « How and to whom offering a Light Sanitary Vehicle service ? », this master thesis is questioning a market in expansion where the main actors are all offering the same value proposition with similar business models. First, this paper describes the apparition and the development of the business model concept. Then, it describes some tools, more or less common in the literature, to help us to analyze the market and to develop innovating models. Finally, the generated models are evaluated in term of sustainability in order to keep the best of them in the actual environment.
Entrepreneurship --- Business model --- Health --- Mobility --- Disabled people --- Sciences économiques & de gestion > Stratégie & innovation
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