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Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. This invaluable guide offers step-by-step pointers that readers can put into practice right away. The highlight of the book is a series of 10 model email templates, covering scenarios like requests for information, conveying bad news, complaints and sales prospecting. These are explained and analysed to show what makes them simple yet effective.

Business writing --- Electronic mail messages --- Business writing. --- Business --- Authorship --- Business communication --- E-mail correspondence --- E-mail messages --- Email correspondence --- Email messages --- Telematics

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88 Essential Secrets is packed with many great ideas and insights to help you succeed at work, and written by experts who research, speak and train on all aspects of personal and career development.

Career development. --- Success.

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E-mail is one of the greatest inventions of our lifetime phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? E-mail can be used to stay in touch whether we are traveling or working from home. Perhaps we can relax standards when it comes to personal e-mails, but e-mailing for business purposes has reached a new dimension. People whose jobs never used to involve writing skills are now replying dozens of e-mails each day. But under such pressure to respond quickly, what happens to the quality

Business writing. --- Electronic mail messages. --- Online etiquette.

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Commercial correspondence. --- Business writing. --- Letter writing. --- Correspondance commerciale --- Style commercial --- Correspondance --- Engelse taal ; taalgebruik ; zakenleven --- Engels --- 374.4 --- zakelijke communicatie --- Commercial correspondence --- Business writing --- Letter writing --- 651.75 --- Correspondence --- English letter writing --- Letter writing, English --- Writing of letters --- Authorship --- Letters --- Business --- Business communication --- Business correspondence --- Business letters --- Correspondence, Commercial --- Engelse zakelijke communicatie --- Engelse taal --- zakenbrieven --- zakenbrieven.

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In this book, you will learn to build personal report, negotiate modern assumptions about face-to-face contact, manage conflicts, and discern the appropriate time for e-mail, telephone, and personal contact.

Business communication. --- Communication. --- Oral communication.