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This book is a festschrift in honour of Mike Papazoglou's 65th birthday and retirement. It includes 20 contributions from leading researchers who have worked with Mike in his more than 40 years of academic research. Topics are as varied as Mike's and include service engineering, service management, services and human, IoT, and data-driven services. .

Economic relations. Trade --- Mathematical control systems --- Applied marketing --- Information systems --- Artificial intelligence. Robotics. Simulation. Graphics --- Computer. Automation --- e-books --- e-business --- informatica --- informatietechnologie --- e-commerce --- software engineering --- KI (kunstmatige intelligentie) --- informatietheorie