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In business, as in other aspects of life, we learn and grow from the examples set by others. Imitation can lead to innovation. But in order to grow innovatively, how do businesses decide what firms to imitate? And how do they choose what practices to follow? Learning by Example takes an unprecedented look at the benchmarking initiative of a major financial institution. David Strang closely follows twenty-one teams of managers sent out to observe the practices of other companies in order to develop recommendations for change in their own organization. Through extensive interviews, surveys, and archival materials, Strang reveals that benchmarking promotes a distinctive managerial regime with potential benefits and pitfalls. He explores the organizations treated as models of best practice, the networks that surround a bank and form its reference group, the ways managers craft calls for change, and the programs implemented in the wake of vicarious learning. Strang finds that imitation does not occur through mindless conformity. Instead, managers act creatively, combining what they see in external site visits with their bank's strategic objectives, interpreted in light of their understanding of rational and progressive management. Learning by Example opens the black box of interorganizational diffusion to show how managers interpret, advocate, and implement innovations.

Bank management. --- Bank management -- Case studies. --- Banks and banking. --- Banks and banking -- Case studies. --- Benchmarking (Management). --- Diffusion. --- Diffusion of innovations. --- Organizational change. --- Organizational learning. --- Bank management --- Banks and banking --- Diffusion of innovations --- Benchmarking (Management) --- Organizational learning --- Organizational change --- Finance --- Banking --- Business & Economics --- Change, Organizational --- Organization development --- Organizational development --- Organizational innovation --- Learning organizations --- Benchmarks (Management) --- Innovations, Diffusion of --- Agricultural banks --- Banking industry --- Commercial banks --- Depository institutions --- Management --- Organization --- Manpower planning --- Learning --- Communities of practice --- Knowledge management --- Total quality management --- Acculturation --- Communication --- Culture diffusion --- Technological innovations --- Financial institutions --- Money --- E-books --- 333.106 --- 333.130.0 --- 650 --- AA / International- internationaal --- Kost, rendabiliteit en concurrentie in de banken --- Private banken: algemeen. Studies over de organisatie en de techniek van de banken --- Theorieën en grondbeginselen. Management

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Management ideas, and their associated applications, have become a prevalent feature of our working lives. While their focus is familiar, such as efficiency, motivation, and improvement, they range from specific notions such as activity-based costing, to broad movements like corporate social responsibility. This Handbook brings together some of the latest research from leading international scholars on how management ideas are produced, promoted, and adapted, and their effects on business and working practices and society at large.Rather than focusing on specific management ideas, this volume explores their key socio-political contexts and channels of dissemination, and is organized around four core overlapping themes. The first section sets out the research field in general, in terms of both an overall system and of different perspectives and research methods. The second section explores the role of different actors and channels of diffusion, including the consumers and producers of management ideas and 'new' media, as well as traditional players in the management ideas field such as consultancies and business schools. The third section focuses on specific features or dynamics of the management ideas system, such as their adoption, evolution, institutionalisation, and resurgence, while in the final section, critical and new perspectives on management ideas are examined, highlighting specific socio-political contexts and the possibility of alternative ideas and forms of critique.With a broad range of perspectives represented, this Handbook provides a comprehensive, authoritative, and enduring resource for those studying management, innovation, and organizational change, as well as for those working in the management ideas industry. (Provided by publisher)

Management --- Decision making --- #SBIB:316.334.2A500 --- #SBIB:35H200 --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management decisions --- Choice (Psychology) --- Problem solving --- Administration --- Industrial relations --- Organization --- Organisatiesociologie: algemeen --- Overheidsmanagement: algemene werken --- Organization theory

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