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The manager's question and answer book
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ISBN: 0814407587 9786611770341 1281770345 0814427685 9780814427682 9780814407585 9781281770349 6611770348 Year: 2003 Publisher: New York AMACOM


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The oracle of Oracle
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ISBN: 0814426689 9780814426685 Year: 2002 Publisher: New York AMACOM

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The manager's balancing act
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ISBN: 0585019479 9780585019475 0814403743 Year: 1997 Publisher: New York AMACOM

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How to resolve conflicts at work
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ISBN: 0585019231 9780585019239 0814479898 9780814479896 Year: 1999 Publisher: New York American Management Association


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Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance
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ISBN: 0814420354 0814423876 Year: 2007 Publisher: New York : American Management Association,

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Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.

The high-value manager
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ISBN: 0585040834 9780585040837 0814402984 9780814402986 0814479081 9780814479087 Year: 1995 Publisher: New York AMACOM

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Pinpoints 80 core competencies typically required for managerial success. Focuses on four key areas: leadership, continuous improvement, team management, and life and career planning. Discusses how to acquire or enhance specific skills such as: communicating a clear vision, creating a learning environment, facilitating and coaching teams, getting people to talk about problems, listening effectively, focusing on customers, cultivating a power base, others.

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