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Class acts
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ISBN: 0520939603 1281752509 9786611752507 1433700026 0520247825 0520247817 9780520939608 9780520247826 9781433700026 9780520247819 Year: 2007 Publisher: Berkeley University of California Press

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In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bell person, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including playing games, comparing themselves to other workers and guests, and forming meaningful and reciprocal relations with guests. Through their contact with hotel staff, guests learn how to behave in the luxury environment and come to see themselves as deserving of luxury consumption. These practices, Sherman argues, help make class inequality seem normal, something to be taken for granted. Throughout, Class Acts sheds new light on the complex relationship between class and service work, an increasingly relevant topic in light of the growing economic inequality in the United States that underlies luxury consumption.


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The art of conversation : the museum and the public sphere in Tino Sehgal's 'This Progress'
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Year: 2014

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Sehgal, Tino


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Uneasy Street
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ISBN: 9780691195162 Year: 2019 Publisher: Princeton, NJ

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Uneasy Street
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ISBN: 9781400888504 Year: 2017 Publisher: Princeton, NJ

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Uneasy Street : The Anxieties of Affluence
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ISBN: 9780691195162 9780691191904 Year: 2019 Publisher: Princeton, N.J. Princeton University Press

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Uneasy Street : The Anxieties of Affluence
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ISBN: 9781400888504 Year: 2017 Publisher: Princeton, N.J. Princeton University Press

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Uneasy Street: The Anxieties of Affluence
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ISBN: 0691165505 1400888506 Year: 2017 Publisher: Princeton University Press

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Organizing Immigrants

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Organizing Immigrants : The Challenge for Unions in Contemporary California

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Caring on the Clock : The Complexities and Contradictions of Paid Care Work
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ISBN: 9780813563138 9780813563121 Year: 2015 Publisher: New Brunswick, N.J. Rutgers University Press

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