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Roads --- Roads, Roman --- Routes --- Voies romaines

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grafisch ontwerp --- grafische vormgeving --- grafisch design --- service design --- designtheorie --- 766.02 --- Marketing van diensten --- Design --- Productontwikkeling --- Productinnovatie --- Dienstensector --- Dienstverlening --- #SBIB:309H1720 --- Informatiekunde, informatie management

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This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online.

designonderzoek

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This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context. In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)

Customer services. --- Creative ability in business. --- Lateral thinking --- Creative thinking. --- Service industries --- Service à la clientèle --- Créativité dans les affaires --- Pensée latérale --- Pensée créatrice --- Services (Industrie) --- Management. --- Gestion --- Lateral thinking. --- designonderzoek --- Innovatie ; ondernemingen --- Thinking, Lateral --- 745.01 --- designtheorie --- productdesign --- service design --- dienstverlening --- Veranderingsmanagement --- Creative thinking (Education) --- Creative ability --- Thought and thinking --- Creative thinking --- Business creativity --- Business --- Success in business --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- designfilosofie en -theorie --- Business management --- Customer services --- Creative ability in business --- E-books --- Business & Economics --- Industries --- Design --- Sociologie --- Sociologie de la communication --- Sociologie de la culture --- bedrijfsbeleid --- consumentengedrag --- consumenten --- Design thinking

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.https://www.standaardboekhandel.be/p/this-is-service-design-doing-9781491927182https://www.standaardboekhandel.be/p/this-is-service-design-doing-9781491927182

Verwondering --- Uitsluiting --- Alleen zijn --- Speelplaats --- Jeugdpoëzie --- Typografie --- Management --- Design thinking --- Dienstverlening --- Klantgericht ondernemen --- Lerende organisatie --- beleid management organisatie strategie --- 770.6 --- service design --- marketing --- designtheorie --- design als communicatie --- ontwerpmethodiek --- ontwerpproces --- dienstverlening --- diensten --- Innovatie ; ondernemingen --- Veranderingsmanagement --- 745.4 --- design --- productdesign, filosofie, esthetiek en kritiek --- productontwikkeling, productdesign --- Service industries --- Industrial management --- Management. --- Consumentengedrag. --- Organisatieleer. --- Product strategy --- design [discipline] --- Public economics --- Consumer behavior --- consumentengedrag --- consumenten