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The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

Interviewing --- Reference services (Libraries) --- 025.5 --- Libraries --- Library reference services --- Reference work (Libraries) --- Information services --- Public services (Libraries) --- Questioning --- Counseling --- Focus groups --- Interviews --- Social case work --- 025.5 Inlichtingenwerk. Reference services --- Inlichtingenwerk. Reference services --- Reference department --- Interviewing. --- Library Services. --- Information Services. --- Library & Information Science --- Social Sciences --- Information Networks --- Information Specialists --- Services, Information --- Information Network --- Information Service --- Information Specialist --- Network, Information --- Networks, Information --- Service, Information --- Specialist, Information --- Specialists, Information --- Research --- Information Dissemination --- Services, Library --- Library Service --- Service, Library --- Language Arts & Disciplines --- Reference --- Library & information sciences. --- General.

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• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Social sciences (general)