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Information systems --- Information resources management --- Case studies --- Information resources management - Case studies

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This edited three volume edition brings together significant papers previously published in the Journal of information Technology (JIT) over its 30 year publication history. The three volumes of Enacting Research Methods in Information Systems celebrate the methodological pluralism used to advance our understanding of information technology's role in the world today. In addition to quantitative methods from the positivist tradition, JIT also values methodological articles from critical research perspectives, interpretive traditions, historical perspectives, grounded theory, and action research and design science approaches. Volume 1 covers Critical Research, Grounded Theory, and Historical Approaches. Volume 2 deals with Interpretive Approaches and also explores Action Research. Volume 3 focuses on Design Science Approaches and discusses Alternative Approaches including Semiotics Research, Complexity Theory and Gender in IS Research. The Journal of Information Technology (JIT) was started in 1986 by Professors Frank Land and Igor Aleksander with the aim of bringing technology and management together and bridging the ‘great divide’ between the two disciplines. The Journal was created with the vision of making the impact of complex interactions and developments in technology more accessible to a wider audience. Retaining this initial focus, the JIT has gone on to extend into new and innovative areas of research such as the launch of JITTC in 2010. A high impact journal, JIT shall continue to publish leading trends based on significant research in the field.

Business. --- Management information systems. --- Business and Management. --- Business Information Systems. --- Information technology --- Research. --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Sociotechnical systems --- Information resources management --- Management --- Communication systems

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Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.

Business. --- Customer relations --- Management information systems. --- Call centers. --- Business and Management. --- Business IT Infrastructure. --- Business Information Systems. --- Call Center/Customer Service. --- Software Management. --- Customer Relationship Management. --- Management. --- Industries --- Social aspects. --- Business --- Business and social problems --- Business enterprises --- Industrial sociology --- Social responsibility of business --- Social aspects --- Customer relations-Management. --- Telephone stations --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Communication systems --- Customer relations—Management.

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Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.

Telecommunication services --- Consumer behavior --- Programming --- Information systems --- Computer. Automation --- MIS (management informatie systeem) --- bedrijfseconomie --- sport --- bedrijfssoftware --- bedrijfsautomatisering --- telecommunicatie --- informatica management --- CRM (Customer Relationship Management)