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This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

Management information systems. --- Information systems. --- Big data. --- Medical records --- Management. --- Information Systems Applications (incl. Internet). --- Business IT Infrastructure. --- Computer Appl. in Administrative Data Processing. --- Big Data/Analytics. --- Health Informatics. --- Innovation/Technology Management. --- Data processing. --- Administration --- Industrial relations --- Organization --- EHR systems --- EHR technology --- EHRs (Electronic health records) --- Electronic health records --- Electronic medical records --- EMR systems --- EMRs (Electronic medical records) --- Information storage and retrieval systems --- Data sets, Large --- Large data sets --- Data sets --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Medical care --- Communication systems --- Computer science --- Application software. --- Health informatics. --- Industrial management. --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Business --- Industrial organization --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Clinical informatics --- Health informatics --- Medical information science --- Information science --- Medicine --- Data processing --- Information technology --- Quantitative research. --- Medical informatics. --- Technological innovations. --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Data Analysis and Big Data. --- Innovation and Technology Management. --- Breakthroughs, Technological --- Innovations, Industrial --- Innovations, Technological --- Technical innovations --- Technological breakthroughs --- Technological change --- Creative ability in technology --- Inventions --- Domestication of technology --- Innovation relay centers --- Research, Industrial --- Technology transfer --- Data analysis (Quantitative research) --- Exploratory data analysis (Quantitative research) --- Quantitative analysis (Research) --- Quantitative methods (Research) --- Research

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This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Computer Science --- Engineering & Applied Sciences --- Computer science. --- Management. --- Industrial management. --- Management information systems. --- Computer Science. --- Information Systems Applications (incl. Internet). --- Management of Computing and Information Systems. --- Innovation/Technology Management. --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Business --- Industrial organization --- Administration --- Industrial relations --- Organization --- Informatics --- Science --- Communication systems --- Information Systems. --- Systems engineering. --- Application software. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software