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"An incredibly useful and valuable guidebook to the new consumer economy. Buy it. Learn from it. Succeed with it."-Jeff Jarvis, author of What Would Google Do "This is the stuff that every business and nonprofit needs to embrace if they're going to succeed in a changing world."-Vivian Schiller, CEO of NPR With clear analysis and practical frameworks, this book provides a strategic guide that any business or nonprofit can use to succeed in the digital age.Marketing expert David Rogers examines how digital technologies-from smartphones to social networks-connect us in frameworks that transform our relationships to business and each other. To thrive today, organizations need new strategies-strategies designed for customer networks.Rogers offers five strategies that any business can use to create new value:ACCESS-be faster, be easier, be everywhere, be always on ENGAGE-become a source of valued content CUSTOMIZE-make your offering adaptable to your customer's needs CONNECT-become a part of your customers' conversations COLLABORATE-involve your customers at every stage of your enterpriseRogers explains these five strategies with over 100 cases from every type and size of business-from shoes to news, and software to healthcare. In The Network Is Your Customer, he shows:How Apple harnessed a host of collaborators to write apps for its iPhone How IBM designed a videogame to help sell its enterprise software How Ford Motors inspired an online community to build brand awareness for its new Fiesta...and countless other cases from consumer, b2b, and nonprofit categories. The book outlines a process for planning and implementing a customer network strategy to match your customers, your business, and your objectives-whether you need to drive sales, to enhance innovation, to reduce costs, to gain customer insight, or to build breakthrough products and services. Because today, whatever your goals and whatever your business, the network is your customer.
Business networks. --- Social networks. --- Digital media --- Strategic planning. --- Social aspects. --- Economic aspects.
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Long description: Biographical note: David L. Rogers ist Consultant und berät global agierende Unternehmen wie Google, GE, Toyota, Visa, China Eastern Airlines, Kohler und Macmillan hinsichtlich ihrer digitalen Strategie. Er ist Business Director der Managementprogramme der Columbia Business School in Digital Business Strategy und Digital Marketing. Darüber hinaus leitete er Strategie-Workshops für Manager aus Hunderten von Unternehmen aus 64 Ländern.
Organization theory --- Strategisch management --- Informatietechnologie ; management --- Change management --- Technological innovations --- Information technology --- Management. --- New products. --- Strategic planning.
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Public administration --- Planning (firm) --- Organizational effectiveness --- Competition --- #SBIB:35H200 --- #SBIB:053.IO --- Overheidsmanagement: algemene werken --- Administration, Public --- Delivery of government services --- Government services, Delivery of --- Public management --- Public sector management --- Political science --- Administrative law --- Decentralization in government --- Local government --- Public officers --- Management --- Organization --- Competition (Economics) --- Competitiveness (Economics) --- Economic competition --- Commerce --- Conglomerate corporations --- Covenants not to compete --- Industrial concentration --- Monopolies --- Open price system --- Supply and demand --- Trusts, Industrial --- Economic aspects
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