Union Catalogue of Belgian Libraries
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Book
The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services
Authors:
Ahmed, Ksibi
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Arahova, Antonia
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Assigbley, Yawo
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Beffa, Maria Lucia
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Breda, Sônia Maria
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et al.
Cardoso de Araújo, Ana Maria
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Castilho, Virgínia
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Charbonneau, Olivier
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Chartron, Ghislaine
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Diarra, Mamadou
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Dias da Silva, Shirley
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Diop, Amadou
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Dudziak, Elisabeth Adriana
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Dziaba, Maria Cristina
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Evangelista, Rosana
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Evans, Gwynneth
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Fernandes Souto, Leonardo
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Ferreira, Sueli Mara Soares Pinto
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Kiyomi Ouchi, Sandra
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Koontz, Christie
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Martins Ramalho, Eliana Mara
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Mendes Abdala, Carmen Verônica
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Minon, Marc
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Miyazaki de Souza, Alice Mari
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Morris, Mirta Valdés
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Namponya, Clemence
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Napoleone, Luciana Maria
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Núñez Paula, Israel A
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Ouerfelli, Tarek
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Oyarzún, Gonzalo
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Pereira, Sandra Lúcia
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Petinari, Valdinéa Sonia
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Ramos e Medina Fabian, Cecília Lícia
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Ransome, Alison
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Santiago Bufrem, Leilah
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Savard, Réjean
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Soares Pinto Ferreira, Sueli Mara
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Taruhn, Rosane
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Trindade Ferraz, Valéria Cristina
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de Araújo, Elenise Maria
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de Carvalho, Telma
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de Fátima Fulgêncio de Oliveira, Vanda
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Clarke, Di
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Kapidakis, Sarantos
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Nogueira, Adriana Hypólito
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Shuguang, Zhang
ISBN: 9783598440175
Year: 2006
Publisher: Berlin Boston
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