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Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations;

Service industries. --- Service life (Engineering) --- Industrial engineering.

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Service industries. --- Artificial intelligence --- Smart cities. --- Cities and towns --- Industries --- Service industries --- Smart cities --- Management --- Technological innovations