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Book
Build to order : the road to the 5-day car.
Authors: ---
ISBN: 9781848002241 1848002246 1849967598 9786611675189 1281675180 1848002254 9781848002258 Year: 2008 Publisher: London Springer


Digital
Build To Order : The Road to the 5-Day Car
Authors: ---
ISBN: 9781848002258 Year: 2008 Publisher: London Springer-Verlag


Book
Build To Order : The Road to the 5-Day Car
Authors: ---
ISBN: 1281675180 9786611675189 1848002254 Year: 2008 Publisher: London : Springer London : Imprint: Springer,

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Abstract

Visit any modern car production line and you will be faced by a showcase of modern technology and advanced logistics combining in a clinical environment to produce rows of automobiles, each significantly different from the one before and after it. From stamping out the sheet steel body to driving a finished car off the line typically takes under 30 hours. However, if you try and buy a car to your specification you can expect to wait around 55 days, despite production lines frequently running below capacity. Why can’t you have your car in 30 hours plus delivery time? The challenge of mass customisation, building cars to customer order, brings great value to both the customer and the automotive industry. Building cars to customer order eliminates the need for companies to hold billions of dollars worth of finished stock. Any company able to free this capital would improve their competitive position and be able to reinvest in future product development. The benefits to all are clear and the first to market an operational build-to-order system will generate a significant cost advantage that may be difficult to emulate. The question for many automotive executives is not when but how exactly will such a radically ‘different’ business model operate. Build To Order: The Road to the 5-Day Car addresses the conceptual and practical aspects for achieving the automotive industry’s next goal: the rapid delivery to the customer of a bespoke vehicle only days after placing an order.


Book
Service Design and Delivery
Authors: --- ---
ISBN: 1441983201 144198321X Year: 2011 Publisher: New York, NY : Springer US : Imprint: Springer,

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Abstract

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.


Book
Build To Order : The Road to the 5-Day Car
Authors: --- ---
ISBN: 9781848002258 Year: 2008 Publisher: London Springer London

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Abstract

Visit any modern car production line and you will be faced by a showcase of modern technology and advanced logistics combining in a clinical environment to produce rows of automobiles, each significantly different from the one before and after it. From stamping out the sheet steel body to driving a finished car off the line typically takes under 30 hours. However, if you try and buy a car to your specification you can expect to wait around 55 days, despite production lines frequently running below capacity. Why can't you have your car in 30 hours plus delivery time? The challenge of mass customisation, building cars to customer order, brings great value to both the customer and the automotive industry. Building cars to customer order eliminates the need for companies to hold billions of dollars worth of finished stock. Any company able to free this capital would improve their competitive position and be able to reinvest in future product development. The benefits to all are clear and the first to market an operational build-to-order system will generate a significant cost advantage that may be difficult to emulate. The question for many automotive executives is not when but how exactly will such a radically ˜different' business model operate. Build To Order: The Road to the 5-Day Car addresses the conceptual and practical aspects for achieving the automotive industry's next goal: the rapid delivery to the customer of a bespoke vehicle only days after placing an order.


Digital
Service design and delivery
Authors: --- ---
ISBN: 9781461428565 9781441983213 Year: 2011 Publisher: New York, N.Y. Springer

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Book
Complex Engineering Service Systems : Concepts and Research
Authors: --- --- --- ---
ISBN: 0857291882 0857291890 Year: 2011 Publisher: London : Springer London : Imprint: Springer,

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Abstract

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system.   Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.


Book
Service Design and Delivery
Authors: --- --- ---
ISBN: 9781461428565 9781441983213 Year: 2011 Publisher: Boston MA Springer US

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Abstract

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.


Digital
Complex Engineering Service Systems : Concepts and Research
Authors: --- --- --- ---
ISBN: 9780857291899 Year: 2011 Publisher: London Springer London

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Book
Complex Engineering Service Systems : Concepts and Research
Authors: --- --- --- --- --- et al.
ISBN: 9780857291899 Year: 2011 Publisher: London Springer London

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Abstract

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations - that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system.   Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.

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