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Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers' perspectives and trade unionists' viewpoints. The book underscores how employee identity is defined by the notion of professionalism. Inculcated in agents by employer organizations, professional identity is invoked as a means of gaining employee commitment to the realization of organizational goals in a bid to ensure competitive advantage. While professional id

Call centers --- Professional employees --- Professionals --- Employees --- Telephone stations

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Assetjament psicològic --- Psicologia del treball --- Àsia --- Psicologia d'empresa --- Psicologia del treball i de les organitzacions --- Psicologia industrial --- Psicotècnia --- Enginyeria industrial --- Psicologia aplicada --- Conducta organitzacional --- Compromís organitzacional --- Estrès laboral --- Sociologia industrial --- Satisfacció en el treball --- Tests d'aptitud professional --- Abús psicològic --- Assetjadors --- Assetjament laboral --- Assetjament moral --- Assetjament psicològic en el lloc de treball --- Assetjament psicològic en el treball --- Maltractament emocional --- Maltractament psicològic --- Mobbing --- Violència psicològica --- Maltractament --- Danys morals --- Estats i territoris --- Euràsia --- Àsia central --- Eufrates (Àsia : Curs d'aigua) --- Eufrates (Àsia : Vall) --- Himàlaia (Àsia : Serralada) --- Jònia (Regió) --- Orient --- Tigris (Àsia : Curs d'aigua) --- Bullying in the workplace. --- Mobbing, Workplace --- Workplace bullying --- Workplace mobbing --- Work environment --- Jònia (Turquia i Grècia)

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This book, recognizing that workplace bullying is a significant employment relations and occupational health and safety problem in India which warrants urgent and holistic intervention, presents empirical studies examining contextual factors, antecedents, mediators, moderators, processes, outcomes and solutions, thereby deepening our understanding of the phenomenon. The chapters showcased in the volume emphasize the paradoxical Indian sociocultural ethos whose simultaneous embrace of humanism versus identity-based, personalized and hierarchical relationships, materialism versus spiritualism and individualism versus collectivism both fuel yet quell misbehaviour. The inquiries which constitute this book engage both positivist and postpostivist paradigms, draw on several theoretical and substantive frameworks, utilize an array of methods, investigate numerous foci and cover various geographical regions in India, a range of industrial sectors and all levels of the organization. In so doing, they make pathbreaking contributions beyond country-specific insights to advance the frontiers of the thematic area worldwide. The chapters include important findings pertaining to digital workplaces, child labour, forgiveness, customer bullying, psychological contract violation, perceived organizational support, psychological capital and comprehensive prevention strategies encompassing psychosocial risks. As well as building on a decade of knowledge about workplace bullying in India, the book puts forward a research agenda on the topic for the subcontinent in particular and the field in general. The volume is of interest to researchers, practitioners and students of organizational studies, human resource management, industrial relations, labour law, corporate law, health sciences and social work.

Bullying in the workplace --- Mobbing, Workplace --- Workplace bullying --- Workplace mobbing --- Work environment --- Applied psychology. --- Employee health promotion. --- Industrial and Organizational Psychology. --- Organizational Studies, Economic Sociology. --- Employee Health and Wellbeing. --- Employee wellness programs --- Employees --- Health promotion in the workplace --- Occupational health promotion --- Workplace health promotion --- Worksite health promotion --- Health promotion --- Occupational health services --- Applied psychology --- Psychagogy --- Psychology, Practical --- Social psychotechnics --- Psychology

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This book, recognizing that workplace bullying is a significant employment relations and occupational health and safety problem in India which warrants urgent and holistic intervention, presents empirical studies examining contextual factors, antecedents, mediators, moderators, processes, outcomes and solutions, thereby deepening our understanding of the phenomenon. The chapters showcased in the volume emphasize the paradoxical Indian sociocultural ethos whose simultaneous embrace of humanism versus identity-based, personalized and hierarchical relationships, materialism versus spiritualism and individualism versus collectivism both fuel yet quell misbehaviour. The inquiries which constitute this book engage both positivist and postpostivist paradigms, draw on several theoretical and substantive frameworks, utilize an array of methods, investigate numerous foci and cover various geographical regions in India, a range of industrial sectors and all levels of the organization. In so doing, they make pathbreaking contributions beyond country-specific insights to advance the frontiers of the thematic area worldwide. The chapters include important findings pertaining to digital workplaces, child labour, forgiveness, customer bullying, psychological contract violation, perceived organizational support, psychological capital and comprehensive prevention strategies encompassing psychosocial risks. As well as building on a decade of knowledge about workplace bullying in India, the book puts forward a research agenda on the topic for the subcontinent in particular and the field in general. The volume is of interest to researchers, practitioners and students of organizational studies, human resource management, industrial relations, labour law, corporate law, health sciences and social work.

Psychology --- Sociology --- Economics --- Social law. Labour law --- Industrial psychology --- personeelsmanagement --- toegepaste psychologie --- sociologie --- economie --- welzijn --- organisatiepsychologie --- India

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This volume embodies the twin purpose of highlighting topics beyond the purview of themes commonly associated with workplace bullying, emotional abuse and harassment and of presenting insights into those occupations, professions and sectors which either have received extensive research attention or hold a pronounced propensity to trigger workplace bullying, emotional abuse and harassment. Section 1, which comprises special topics, depicts the intersection between workplace bullying, emotional abuse and harassment and specific circumstances such as whistleblowing and customer abuse or particular attributes such as violence and ostracism. In so doing, it extends the boundaries of the substantive area, stimulating new themes for further inquiry and indicating new areas for action. Section 2 draws attention to how misbehaviour inheres in particular kinds of tasks and livelihoods due to job design, work organization and other elements such as power, external environment, employment patterns and so on. An array of occupations, professions and sectors such as academe, nursing, law, hospitality, precarious work and so on is covered, reflecting emergent developments in the labour market so as to include those with long-standing and considerable research findings and those where empirical inquiries are more recent. .

Sociology of work --- Industrial economics --- Social law. Labour law --- Industrial psychology --- Civil engineering. Building industry --- personeelsmanagement --- industrie --- welzijn --- organisatiepsychologie