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This book contains the refereed proceedings of the 6th International Conference on Exploring Service Science (IESS), held in Porto, Portugal, in February 2015. Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 27 full papers accepted for IESS were selected from 69 submissions. The papers consider the topics service innovation, service exploration, service design, IT-based service engineering, and service sustainability.

Economics/Management Science. --- Services. --- Information Systems Applications (incl. Internet). --- IT in Business. --- Software Engineering. --- Computer Appl. in Administrative Data Processing. --- Economics. --- Software engineering. --- Information systems. --- Economie politique --- Génie logiciel --- Business & Economics --- Industries --- Information storage and retrieval systems --- Systèmes d'information --- Computer software engineering --- Economic theory --- Political economy --- Business. --- Information technology. --- Business --- Service industries. --- Application software. --- Business and Management. --- Data processing. --- Engineering --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Electronic data processing --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Trade --- Economics --- Management --- Commerce --- Industrial management --- Business enterprises --- Computer networks --- Business—Data processing. --- Business information services. --- Information technology --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Management. --- Information services

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This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

Application software. --- Management information systems. --- Big data. --- User interfaces (Computer systems). --- Information Systems Applications (incl. Internet). --- Business IT Infrastructure. --- Computer Appl. in Administrative Data Processing. --- Big Data/Analytics. --- User Interfaces and Human Computer Interaction. --- Interfaces, User (Computer systems) --- Human-machine systems --- Human-computer interaction --- Data sets, Large --- Large data sets --- Data sets --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Communication systems --- Computer science --- Information technology --- Quantitative research. --- Human-computer interaction. --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Data Analysis and Big Data. --- Management. --- Computer-human interaction --- Human factors in computing systems --- Interaction, Human-computer --- Human engineering --- User-centered system design --- User interfaces (Computer systems) --- Data analysis (Quantitative research) --- Exploratory data analysis (Quantitative research) --- Quantitative analysis (Research) --- Quantitative methods (Research) --- Research

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Programming --- Computer architecture. Operating systems --- Information systems --- MIS (management informatie systeem) --- applicatiebeheer --- apps --- gegevensanalyse --- architectuur (informatica) --- interfaces

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Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.

Computer science --- Management --- Business --- Commerce --- Business & Economics --- Commerce - General --- Data processing --- Informatics --- Business. --- Information technology. --- Software engineering. --- Information storage and retrieval. --- Application software. --- Business and Management. --- IT in Business. --- Information Systems Applications (incl. Internet). --- Information Storage and Retrieval. --- Software Engineering. --- Computer Appl. in Administrative Data Processing. --- Data processing. --- Information storage and retrieva. --- Information systems. --- Computer software engineering --- Engineering --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Information storage and retrieval systems. --- Automatic data storage --- Automatic information retrieval --- Automation in documentation --- Computer-based information systems --- Data processing systems --- Data storage and retrieval systems --- Discovery systems, Information --- Information discovery systems --- Information processing systems --- Information retrieval systems --- Machine data storage and retrieval --- Mechanized information storage and retrieval systems --- Computer systems --- Electronic information resources --- Data libraries --- Digital libraries --- Information organization --- Information retrieval --- Business—Data processing. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Business information services. --- Information technology --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Management. --- Data centers --- Business enterprises --- Information services