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The dynamics of performance management
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ISBN: 9781589011946 1589011945 1589014359 1435648714 9781435648715 9781589014350 Year: 2008 Publisher: Washington, D.C. Georgetown University Press

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Abstract

Efficiency. Innovation. Results. Accountability. These, advocates claim, are the fruits of performance management. In recent decades government organizations have eagerly embraced the performance modelùbut the rush to reform has not delivered as promised. Drawing on research from state and federal levels, Moynihan illustrates how governments have emphasized some aspects of performance managementùsuch as building measurement systems to acquire more performance dataùbut have neglected wider organizational change that would facilitate the use of such information. In his analysis of why and how go


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Administrative burden : policymaking by other means
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ISBN: 9780871544445 087154444X Year: 2018 Publisher: New York : Russell Sage Foundation,

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"Bureaucracy, confusing paperwork, and complex regulations (or what [the authors] call administrative burdens) often introduce delay and frustration into our experiences with government agencies. Administrative burdens diminish the effectiveness of public programs and can even block individuals from fundamental rights like voting. [The authors] document that the administrative burdens citizens regularly encounter in their interactions with the state are not simply unintended byproducts of governance, but the result of deliberate policy choices. Because burdens affect people's perceptions of government and often perpetuate long-standing inequalities, understanding why administrative burdens exist and how they can be reduced is essential for maintaining a healthy public sector. Through ... case studies of federal programs and controversial legislation, the authors show that administrative burdens are the nuts-and-bolts of policy design. Regarding controversial issues such as voter enfranchisement or abortion rights, lawmakers often use administrative burdens to limit access to rights or services they oppose. For instance, legislators have implemented administrative burdens such as complicated registration requirements and strict voter-identification laws to suppress turnout of African American voters. Similarly, the right to an abortion is legally protected, but many states require women seeking abortions to comply with burdens such as mandatory waiting periods, ultrasounds, and scripted counseling. As [the authors] demonstrate, administrative burdens often disproportionately affect the disadvantaged who lack the resources to deal with the financial and psychological costs of navigating these obstacles"--

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