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Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James.

Sociology of policy --- Public administration --- #SBIB:35H006 --- Government executives --- Executives --- Public officers --- Administration, Public --- Delivery of government services --- Government services, Delivery of --- Public management --- Public sector management --- Political science --- Administrative law --- Decentralization in government --- Local government --- Bestuurswetenschappen: theorieën --- Moral and ethical aspects --- Professional ethics --- Government - General --- Law, Politics & Government --- Political Institutions & Public Administration - General --- E-books --- Sociologie van het beleid --- Openbaar bestuur --- Verenigde Staten van Amerika --- United States --- United States of America

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Public administration --- Sea transport. Seaports --- United States --- Harbors --- Marine terminals --- Management. --- Security measures. --- Ports --- Terminaux maritimes --- Management --- Safety measures --- Gestion --- Sécurité --- Mesures --- Sécurité --- Safety measures. --- United States of America

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Police administration --- Strategic planning --- 351.741 <73> --- Goal setting (Strategic planning) --- Planning, Strategic --- Strategic intent (Strategic planning) --- Strategic management --- Planning --- Business planning --- Police --- Police management --- Management --- 351.741 <73> Organisatie van de politiediensten. Werving, selectie, opleiding van de politie. Taken van de politie. Rapportering door, controle over de politie. Relatie bevolking-politie--Verenigde Staten van Amerika. VSA. USA --- Organisatie van de politiediensten. Werving, selectie, opleiding van de politie. Taken van de politie. Rapportering door, controle over de politie. Relatie bevolking-politie--Verenigde Staten van Amerika. VSA. USA --- Administration --- Sociology of policy --- bedrijfsorganisatie

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Alcoholism. --- Government policy.

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Alcoholism --- Prohibition --- Government policy --- History. --- Addiction to alcohol --- Alcohol abuse --- Alcohol intoxication --- Dipsomania --- Drinking problem --- Drunkenness --- Inebriety --- Intemperance --- Intoxication --- Jellinek's disease --- Liquor problem --- Substance abuse --- Temperance --- Controlled drinking --- Drinking of alcoholic beverages --- Intoxication, Alcohol