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Book
ISBN: 1487527535 1487527527 9781487527518 Year: 2022 Publisher: Toronto : University of Toronto press,
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Behavioral Science in the Wild helps practitioners understand how to use insights from the behavioral sciences to create change in the real world.
Organizational behavior. --- BUSINESS & ECONOMICS / Consumer Behavior. --- BI. --- Behavioral. --- behavioral science. --- change. --- economics. --- evidence. --- experimentation. --- experiments. --- field. --- insights. --- management. --- organizations. --- scaling. --- science. --- Behavior in organizations --- Management --- Organization --- Psychology, Industrial --- Social psychology --- Human behavior. --- Organizational change. --- Psychology, Industrial. --- Industrial management --- Psychological aspects.
Book
Year: 2017 Publisher: Washington, D.C. : The World Bank,
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Mobilizing domestic revenues efficiently is a priority for the Government of Poland, but it is not easy. There are numerous instruments that can be used to achieve this objective. Traditional measures to boost government revenues include changes to the tax legislation and reforms in the area of tax administration. Such measures can have a large fiscal impact, but are often politically challenging to design and negotiate, and can take time to implement. Behavioral interventions often focus on adapting existing systems and processes and can thus be implemented relatively quickly and at a low cost. Overall, they are an additional tool in the policy toolkit that country authorities have to improve tax compliance, and thus complement but do not substitute traditional measures to establish effective tax collection systems including changes in tax legislations and tax administration reforms. Behavioral interventions can also help the Tax Authority to align its strategy more accurately to taxpayer behavior. The Polish authorities were interested in applying insights from behavioral economics to their communications with taxpayers to see if making small changes could promote tax compliance. This paper summarizes the results of a randomized controlled trial (RCT) that used letters to remind taxpayers in Poland to pay their taxes. These taxpayers had declared their personal income tax (PIT) for the 2015 fiscal year but had failed to pay what they owed by the deadline, April 30, 2016 (i.e., taxpayers in arrears). The trial took place between May and August 2016 and covered a total of 149,925 individual taxpayers.
Law and Development --- Macroeconomics and Economic Growth --- Public Sector Development --- Tax Law --- Taxation & Subsidies
Book
Year: 2018 Publisher: Washington, D.C. : The World Bank,
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Bureaucratic performance is a crucial determinant of economic growth. Little is known about how to improve it in resource-constrained settings. This study describes a field trial of a social recognition intervention to improve record keeping in clinics in two Nigerian states, replicating the intervention-implemented by a single organization-on bureaucrats performing identical tasks in both states. Social recognition improved performance in one state but had no effect in the other, highlighting both the potential and the limitations of behavioral interventions. Differences in observables did not explain cross-state differences in impacts, however, illustrating the limitations of observable-based approaches to external validity.
Behavioral Insights --- Bureaucracy --- Education --- Educational Sciences --- External Validity --- Gender --- Gender and Development --- Health Care Services Industry --- Healthcare --- Hydrology --- Industry --- Labor Markets --- Nudges --- Randomized Control Trial --- RCT --- Social Protections and Labor --- Water Resources
Book
Year: 2022 Publisher: Cambridge, Mass. National Bureau of Economic Research
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We conducted a randomized controlled trial involving nearly 700 customer-service representatives (CSRs) in a Canadian government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected their subsequent organ donor registration rates. Despite having no tie to remuneration or promotion, the provision of individual performance feedback three times over one year resulted in a 25% increase in daily signups, compared to otherwise similar encouragement and reminders. Adding benchmark information that compared CSRs performance to average and top peer performance did not further enhance this effect. Registrations increased more among CSRs whose performance was already above average, and there was no negative effect on lower-performing CSRs. A post-intervention survey showed that CSRs found the information included in the treatments helpful and encouraging. However, performance feedback without benchmark information increased perceived pressure to perform.
Digital
ISBN: 9781442698390 9781442644038 Year: 2018 Publisher: Toronto, Ont. University of Toronto Press
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