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Dissertation
The perspective of Gen Y and Gen Z on sustainability
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Year: 2022 Publisher: Brussel : Odisee

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With a continuing deterioration of the planet, it is crucial to find solutions, as small as they could be, in order to become more sustainable. Gen Y and Gen Z are the generation that could have the biggest impact on the environment at this very moment, and it is therefore crucial that they understand and take these issues seriously. By being more knowledgeable about these issues, solutions can be solved easier and more efficiently. This thesis will discuss sustainability and sustainable labelling, by going in depth with desk research and primary research. The desk research will first cover sustainability in general and will then explain what sustainable labelling or Ecolabels are. Then, an analysis of the biggest industries that have an impact on the environment and sustainability is performed, to understand exactly how these industries are affecting the environment. These impacts could then be analyzed later on in the conclusion to find eventual solutions to these harmful industries. Afterwards, the biggest issues in regard to sustainability are briefly discussed, in order to clarify these issues to the reader. After this desk research has been explained, the thesis will then carry on to the primary research where an online survey has been conducted. The survey results have been thoroughly statistically analyzed, with bar charts, crosstabs and other charts in order to be able to make a general conclusion of the survey. To further continue and expand the primary research, face-to-face interviews have been held by asking respondents opinions on 13 different statements. These answers have also been analyzed to reach a general conclusion about the perspective of Gen Y and Gen Z on sustainability.

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Dissertation
Content marketing in small businesses
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Year: 2022 Publisher: Brussel : Odisee

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This dissertation reviewed different theoretical publications to provide an understanding of the effect visual content marketing on social media has on consumers buying behaviour. To understand this theory brands must understand and study their target audience to know the type of visual content they find more appealing and attractive, what social media platform they need which can create exposure for them. Understanding the type of buying behaviour the product falls under also tells them what marketing strategies to use when selling their goods or services to the audience. This research is aimed at understanding these guidelines. In the view of this, two mixed methods were used to analyse the research: online surveys and interviews. The interview and survey were carried out using the case study company their clients and followers gave their opinions on how they felt about visual content marketing. The data gotten from these participants were analysed and the results gotten showed that visual content posted on social media does not affect consumer buying behaviour of the clients of Fitsalvador . The customers of the fitness center considered visual content like photos and pictures attractive but didn’t see it as a reason to pay for their services.

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Dissertation
The importance of being active at work
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Year: 2022 Publisher: Brussel : Odisee

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In this thesis I researched the connection between physical activity and employee branding; how it impacts a business and its employees. By combining primary and secondary research I aimed to collected significant data in order to help further improve come with innovative solutions to boost employee health and wellbeing. This allows the company to reap the benefits of increased quality and productivity as well. In the theoretical framework I cover the reasoning as to why we should remain active and if possible keep a routine. There are multiple medical benefits as well as benefits to further improve the quality of life of the employees. By interviewing MSD employees and sending out surveys, I collected primary data in order to come to a conclusion.

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Dissertation
A study on the importance of a strong Brand Identity
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Year: 2022 Publisher: Brussel : Odisee

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The current market is cluttered, full of “noise” and competition hard. An infinite number of brands are fighting for attention and customers are facing so many options they get confused. The purpose of this research is to explore whether a strong brand identity can be the key to stand out and survive in such a market. A strong brand identity is a solid basis for any company’s marketing strategy, no matter the field or the time it is active in, its target audience or its processes. It gives direction and it nurtures trust and loyalty on the customer’s side. Many (if not all) of the most successful brands have used it efficiently and consistently. Secondary research was made through online sources as well as relevant books on the topic. Primary researched was conducted through a survey. The goal of the survey was to examine how consumers reacted to the different elements of brand identity, and whether they do indeed have an impact on their buying decisions. Finally, case studies of several brands were analyzed in order to see which elements of brand identity successful brands were using and how exactly those elements made them successful. The findings of this research could help companies who are struggling to be seen to finally be able to differentiate themselves from their competitors. It could also allow them to find the right target audience, the right strategy to reach it and, in turn, create a base of loyal customers. The results of this thesis can give interested companies a strategic competitive advantage, survive through time and make better use of their resources. Those who will master the art of brand identity might become iconic brands, just like Apple, Nike or Coca Cola.

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Dissertation
A STUDY ON THE EFFECTIVENESS OF CONTENT-BASED MARKETING IN CONVERTING QUALIFIED LEADS INTO CLIENTS <(>&<)> LOYAL CUSTOMERS
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Year: 2022 Publisher: Brussel : Odisee

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Content marketing has three main objectives — Conversion, Engagement and Reach. This research project analyses the most effective strategies to generate qualified leads for Kiswe Studio through an ideal mix of content-based marketing techniques. Additionally, this research provides insights on the probability for Kiswe Studio to enter a potential livestream and cloud-based service market with established content-marketing strategies. This research features university students between ages 18-30. Data was collected through an online survey of university students in Belgium, as well as through semi-structured interviews by experienced marketing executives. Questionnaires were distributed on WhatsApp Messenger platforms of some Belgian universities, the answers were processed via Qualtrics and SPSS. The findings of this research are crucial to Kiswe Studio, content marketers and other companies that are inquisitive about ways to improve their marketing strategies through content-based marketing techniques. Implementation of the findings in this research will help individuals and corporate marketers to close the gaps in the conversion funnel, increase organic search traffic, drive conversion of qualified leads, understand their customers’ journey and provide them with a mix of clearly defined content-marketing strategies. The research limitations recorded include the inability of the researcher to successfully persuade top marketing professionals to participate in interviews, incomplete survey responses and the surface analysis of certain digital theories. The findings reveal that the barriers for Kiswe Studio to enter the potential livestream market for university students in Belgium is relatively high. Also, it reveals that content marketing helps companies to build trust with their target audience, attract ideal potential customers, generate qualified leads, improve customer engagement, and Search Engine Optimisation (SEO). This research will serve as a runway for future studies to address the effects of the Content Inc. Model framework that the researcher could not experiment due to the time constraints during the work placement with the case company, Kiswe Studio. Keywords: Kiswe Studio, Content Marketing, Livestream.

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Dissertation
Empowering Women in Management: Best in class lessons from Estée Lauder companies
Authors: --- ---
Year: 2022 Publisher: Brussel : Odisee

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Whereas the cosmetic industry caters exclusively for women, it is mostly run by male executives. Gender equality has evolved over the last few decades and enabled women to climb the managerial ladder. The advent of internet and social media play a very important role in the women empowerment overall. The content of the present compiles data from the authors’ on-field observations at Estée Lauder Benelux, employee survey, management interviews as well as data analysis from numerous past and present sources. This work clearly demonstrates that Estée Lauder company is by far the most active and the most readily appreciated company about women fulfillment but also diversity, equity and inclusion. The author approaches the importance of the founder, Mrs. Estée Lauder, and how she has cemented her values in the DNA of the company giving employees at all levels a real sense of belonging to not just a company but a family. The study of the company’s employer branding strategy will point to the distinctive features that answer the research question of ‘What makes Estée Lauder the champion of women at work in the cosmetic industry?’ Through the work accomplished the author humbly points to few areas of improvement such as internal communication, adaptations to recent employee mobility expectations and a finally contradictory to common practice, bettering male representation within the company.

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Dissertation
Importance of Building Consumer Trust for CBD Cosmetic Products
Authors: --- ---
Year: 2022 Publisher: Brussel : Odisee

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Cannabidiol is one of the two components derived from the marijuana plant. Cannabidiol (CBD) is the less known component of the cannabis sativa plant. The CBD plant extract is being added to many different products such as cheeseburgers, toothpicks, and even cosmetic products. The research question that will guide this bachelor thesis is: To what extent are cannabidiol cosmetic products beneficial and how can brands better inform and increase consumer trust in the market? To examine the topic primary and secondary research was conducted. To begin with secondary research was conducted using online sources to gather information about the CBD market, consumer awareness, laws and regulations, as well as marketing communication tactics that might be useful in attracting attention and awareness of your product s in the market. Primary research was then conducted to further examine and discuss issues relating to CBD cosmetics, CBD market awareness, and buyer behavior. The survey was distributed on different social media platforms with the aim of receiving a wide range of responses After conducting both primary and secondary research it was seen that some factors that contribute to lack of trust concerning these products and its market are, lack of regulations, challenges relating to communication on social platforms, lack of sufficient research completed to conclude proper benefits of CBD cosmetic products. The conclusion that was reached and could be implemented in the marketing strategies concerns using online communication methods to reach the demographic in ways such as influencer marketing, informative video content, effectively engaging with consumers through emails, reviews, and direct social media interaction.

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Dissertation
Customer Journey Mapping in Data-Driven Marketing and Enhancing User Experience and Engagement A case study in Kantar Belgium
Authors: --- ---
Year: 2024 Publisher: Brussel : Odisee

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In the business world where competition is fierce, it is becoming increasingly important for companies to adopt customer-oriented business processes. Customer-focused processes make it easier for customers to engage with the company in the future and even help them make recommendations to others. Managing these processes by mapping the customer journey in customer relations is a very popular practice in the business world. With the influence of technological developments, more data can be obtained from customers and it becomes important to include them in the process with data-driven marketing techniques. In this study, it was tried to determine the appreciation levels of the customers of Kantar, a global company in the field of market research, towards Customer Journey Mapping and their desire to work together again in the following period (User Experience and Engagement), using quantitative research methods. Data was collected by survey method and studies were conducted on a sample of 279 participants (n=279). As a result of the analysis, it was determined that the customers' appreciation level for Kantar's customer journey mapping was 73,4%, and their attitude towards User Experience and Engagement was 72,2%. Additionally, it has been determined that there is a positive and significant relationship between the level of appreciation for Customer Journey Mapping and their attitudes towards User Experience and Engagement. In addition, the open-ended feedback results expressed by the participants were evaluated by content analysis. The obtained results were discussed by comparing them with the research results in the literature. In addition, the results were shared directly with Kantar Teams and the effectiveness of Customer Journey Mapping was tried to be evaluated.

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Dissertation
Evaluation of the potential for e-commerce in high-end jewelry
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Year: 2024 Publisher: Brussel : Odisee

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E-commerce has revolutionized the world of retail forever, and this holds true in the world of high-end jewelry as well. This paper will look at the important role that e-commerce plays in the operations and potential growth strategy of the case company; Orsini Diamonds, a renowned diamond shop in the heart of Antwerp. The research paper begins with a comprehensive literature review that gives a good outline of the world of e-commerce in luxury retail and its implications for shops such as Orsini. After this, desk research on the case company will be presented, and a section on how this paper could potentially help the company will be presented. The research will then progress to the field stage where a deeper dive into the topic will be taken by incorporating surveys and interviews to gather firsthand insights from potential customers and industry experts. The data collected will be broken down, scrutinized and critically analyzed in order to observe patterns and deduce potential opportunities which could be relevant to the case company. After the data is collected and analyzed, the paper will offer strategic recommendations that will be tailored to the case company in order for them to be able to expand their online presence and grow their customer base with the hope of driving online sales. After this, a general conclusion will be formed.

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Dissertation
Self-driving cars: Building trust in the new technology
Authors: --- --- ---
Year: 2022 Publisher: Brussel : Odisee

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The car industry is a very dynamic and innovative industry, everyday we hear on the media that something new has been launched, and for the past few decades we have seen how the autonomous vehicle has progressed. However, accidents keep happening and car companies sometimes are having problems, which make the news and become very loud and I have noticed myself and reading articles that people were growing a lack of trust towards the technology, although it is very advanced and ready to hit the market. The aim of this study is to understand the reasons that this new technology lacks trusts, how to build trust so that it can marketed and sold to the target groups, and finally help car companies market the technology of self-driving cars. We have found out that the lower the age the more interest one has in self-driving cars, and the higher the age, the less trusting of the self-driving cars people will be. The researcher interviewed higher-up managers of Mercedes-Benz and Toyota, and Mr. Mark Pecqueur who is an expert of field. Additionally, the quantitative research was conducted with 314 respondents of which over 60% were man and 35% were female and they belonged to all age groups, from the years 18 to 70 and more.

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