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This book constitutes the proceedings of the 22nd IFIP WG 8.5 International Conference on Electronic Government, EGOV 2023, which took place in Budapest, Hungary, during September 5–7, 2023. The 28 full papers included in this book were carefully reviewed and selected from a total of 106 submissions. They were organized in topical sections as follows: Digital government; artificial intelligence, algorithms, and automation; open government and open data; smart cities, regions, and societies; innovation and transformation in government.

Internet in public administration --- Computers and civilization. --- Computer engineering. --- Computer networks. --- Artificial intelligence. --- Computers and Society. --- Computer Engineering and Networks. --- Artificial Intelligence. --- AI (Artificial intelligence) --- Artificial thinking --- Electronic brains --- Intellectronics --- Intelligence, Artificial --- Intelligent machines --- Machine intelligence --- Thinking, Artificial --- Bionics --- Cognitive science --- Digital computer simulation --- Electronic data processing --- Logic machines --- Machine theory --- Self-organizing systems --- Simulation methods --- Fifth generation computers --- Neural computers --- Communication systems, Computer --- Computer communication systems --- Data networks, Computer --- ECNs (Electronic communication networks) --- Electronic communication networks --- Networks, Computer --- Teleprocessing networks --- Data transmission systems --- Digital communications --- Electronic systems --- Information networks --- Telecommunication --- Cyberinfrastructure --- Network computers --- Computers --- Civilization and computers --- Civilization --- Distributed processing --- Design and construction --- Electronic government information --- Management

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This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Automatic control. --- Municipal services --- Municipal services. --- Data processing. --- Municipal services within corporate limits --- Public services --- Municipal government --- Public utilities --- Control engineering --- Control equipment --- Control theory --- Engineering instruments --- Automation --- Programmable controllers --- Business information services. --- Public administration. --- Artificial intelligence. --- Information technology --- Control engineering. --- Robotics. --- Automation. --- IT in Business. --- Public Administration. --- Artificial Intelligence. --- Computer Application in Administrative Data Processing. --- Control, Robotics, Automation. --- Management. --- Automatic factories --- Automatic production --- Computer control --- Engineering cybernetics --- Factories --- Industrial engineering --- Mechanization --- Assembly-line methods --- Automatic control --- Automatic machinery --- CAD/CAM systems --- Robotics --- Machine theory --- AI (Artificial intelligence) --- Artificial thinking --- Electronic brains --- Intellectronics --- Intelligence, Artificial --- Intelligent machines --- Machine intelligence --- Thinking, Artificial --- Bionics --- Cognitive science --- Digital computer simulation --- Electronic data processing --- Logic machines --- Self-organizing systems --- Simulation methods --- Fifth generation computers --- Neural computers --- Administration, Public --- Delivery of government services --- Government services, Delivery of --- Public management --- Public sector management --- Political science --- Administrative law --- Decentralization in government --- Local government --- Public officers --- Business --- Business enterprises --- Information services

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This book constitutes the refereed proceedings of the 14th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2015, held in Thessaloniki, Greece, in August/September 2015 in conjunction with the 7th International Conference on eParticipation, ePart 2015. The 25 revised full papers presented were carefully reviewed and selected from 53 submissions. The papers have been organized in the following topical sections: foundations; open and smart government; services, processes and infrastructure; and application areas and evaluation.

Computer Science. --- Computers and Society. --- Legal Aspects of Computing. --- Information Systems and Communication Service. --- Computer Appl. in Administrative Data Processing. --- Computer science. --- Information systems. --- Computers --- Informatique --- Ordinateurs --- Law and legislation. --- Droit --- Computer Science --- Engineering & Applied Sciences --- Information storage and retrieval systems --- Systèmes d'information --- Computers. --- Application software. --- Computers and civilization. --- Civilization and computers --- Civilization --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Informatics --- Science --- Law and legislation

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This book constitutes the proceedings of the 18th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2019, held in San Benedetto del Tronto, Italy, in September 2019, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2019) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2019). The 27 revised full papers presented were carefully reviewed and selected from 64 submissions. The papers are clustered under the following topical sections: E-Government Foundations; E-Government Services and Open Government; Open Data: Social and Technical Aspects; AI, Data Analytics and Automated Decision Making; and Smart Cities.

Computer science. --- Computers --- Coding theory. --- Computers and Society. --- Legal Aspects of Computing. --- Information Systems Applications (incl. Internet). --- e-Commerce/e-business. --- Coding and Information Theory. --- Law and legislation. --- Data compression (Telecommunication) --- Digital electronics --- Information theory --- Machine theory --- Signal theory (Telecommunication) --- Computer programming --- Cyberspace --- Informatics --- Science --- Law and legislation --- Internet in public administration. --- Digital government --- E-government --- Electronic government --- Online government --- Public administration --- Computers and civilization. --- Computers. --- Application software. --- E-commerce. --- Information theory. --- Communication theory --- Communication --- Cybernetics --- Cybercommerce --- E-business --- E-commerce --- E-tailing --- eBusiness --- eCommerce --- Electronic business --- Internet commerce --- Internet retailing --- Online commerce --- Web retailing --- Commerce --- Information superhighway --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Calculators --- Civilization and computers --- Civilization