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#SBIB:041.AANKOOP --- #SBIB:35H24 --- #SBIB:309H1720 --- #SBIB:35H502 --- Informatiemanagement bij de overheid --- Informatiekunde, informatie management --- Bestuur en samenleving: overheidscommunicatie

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This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. .

Computer engineering. --- Internet of things. --- Embedded computer systems. --- Engineering economics. --- Engineering economy. --- User interfaces (Computer systems). --- Operations research. --- Decision making. --- Computational intelligence. --- Cyber-physical systems, IoT. --- Engineering Economics, Organization, Logistics, Marketing. --- User Interfaces and Human Computer Interaction. --- Operations Research/Decision Theory. --- Computational Intelligence. --- Intelligence, Computational --- Artificial intelligence --- Soft computing --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management --- Management decisions --- Choice (Psychology) --- Problem solving --- Operational analysis --- Operational research --- Industrial engineering --- Management science --- Research --- System theory --- Interfaces, User (Computer systems) --- Human-machine systems --- Human-computer interaction --- Economy, Engineering --- Engineering economics --- Embedded systems (Computer systems) --- Computer systems --- Architecture Analysis and Design Language --- IoT (Computer networks) --- Things, Internet of --- Computer networks --- Embedded Internet devices --- Machine-to-machine communications --- Computers --- Decision making --- Design and construction --- Human engineering --- Cooperating objects (Computer systems). --- Industrial Management. --- Human-computer interaction. --- Cyber-Physical Systems. --- Operations Research and Decision Theory. --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Business --- Industrial organization --- Computer-human interaction --- Human factors in computing systems --- Interaction, Human-computer --- User-centered system design --- User interfaces (Computer systems)

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This book constitutes the refereed proceedings of the Second Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2013, held in Prague, Czech Republic, in August 2013, in conjunction with DEXA 2013. The 19 revised full papers presented were carefully reviewed and selected for inclusion in this volume. They focus on the currently most sensitive areas in the field, such as identity management as a core component in any e-government or participation system, open data, mobile government applications as well as intelligent and learning systems.The papers are organized in the following topical sections: identity management in e-government; intelligent systems in e-government; e-government cases; mobile government; open government data; and e-participation.

Engineering & Applied Sciences --- Computer Science --- Computer science. --- Computers and civilization. --- Management information systems. --- Computer Science. --- Computers and Society. --- Information Systems Applications (incl. Internet). --- Management of Computing and Information Systems. --- Information systems. --- Informatics --- Science --- Information Systems. --- Application software. --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Civilization and computers --- Civilization --- Communication systems

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This book constitutes the refereed proceedings of the Second Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2013, held in Prague, Czech Republic, in August 2013, in conjunction with DEXA 2013. The 19 revised full papers presented were carefully reviewed and selected for inclusion in this volume. They focus on the currently most sensitive areas in the field, such as identity management as a core component in any e-government or participation system, open data, mobile government applications as well as intelligent and learning systems.The papers are organized in the following topical sections: identity management in e-government; intelligent systems in e-government; e-government cases; mobile government; open government data; and e-participation.

Computer science --- Information systems --- Computer. Automation --- computers --- informatica --- maatschappij --- informatiesystemen --- informatica management --- computerkunde

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This book constitutes the refereed proceedings of the Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2012, held in Vienna, Austria, in September 2012, in conjunction with DEXA 2012. The 27 revised full papers presented were carefully reviewed and selected from numerous submissions. They cover topics from recent research fields such as open data, cloud applications, interoperability and e-government architectures, Web 2.0 and Web 3.0 solutions and public dialogies. The papers are organized in the following topical sections: e-government country studies; e-government processes; identy management in e-government; e-government: process management; e-participation; social networks; and open data.

Computer architecture. Operating systems --- Artificial intelligence. Robotics. Simulation. Graphics --- Computer. Automation --- informatica --- maatschappij --- KI (kunstmatige intelligentie) --- informatica management --- computernetwerken --- robots