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This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

Application software. --- Management information systems. --- Big data. --- User interfaces (Computer systems). --- Information Systems Applications (incl. Internet). --- Business IT Infrastructure. --- Computer Appl. in Administrative Data Processing. --- Big Data/Analytics. --- User Interfaces and Human Computer Interaction. --- Interfaces, User (Computer systems) --- Human-machine systems --- Human-computer interaction --- Data sets, Large --- Large data sets --- Data sets --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Communication systems --- Computer science --- Information technology --- Quantitative research. --- Human-computer interaction. --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Data Analysis and Big Data. --- Management. --- Computer-human interaction --- Human factors in computing systems --- Interaction, Human-computer --- Human engineering --- User-centered system design --- User interfaces (Computer systems) --- Data analysis (Quantitative research) --- Exploratory data analysis (Quantitative research) --- Quantitative analysis (Research) --- Quantitative methods (Research) --- Research

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This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

Management information systems. --- Information systems. --- Big data. --- Medical records --- Management. --- Information Systems Applications (incl. Internet). --- Business IT Infrastructure. --- Computer Appl. in Administrative Data Processing. --- Big Data/Analytics. --- Health Informatics. --- Innovation/Technology Management. --- Data processing. --- Administration --- Industrial relations --- Organization --- EHR systems --- EHR technology --- EHRs (Electronic health records) --- Electronic health records --- Electronic medical records --- EMR systems --- EMRs (Electronic medical records) --- Information storage and retrieval systems --- Data sets, Large --- Large data sets --- Data sets --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Medical care --- Communication systems --- Computer science --- Application software. --- Health informatics. --- Industrial management. --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Business --- Industrial organization --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Clinical informatics --- Health informatics --- Medical information science --- Information science --- Medicine --- Data processing --- Information technology --- Quantitative research. --- Medical informatics. --- Technological innovations. --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Data Analysis and Big Data. --- Innovation and Technology Management. --- Breakthroughs, Technological --- Innovations, Industrial --- Innovations, Technological --- Technical innovations --- Technological breakthroughs --- Technological change --- Creative ability in technology --- Inventions --- Domestication of technology --- Innovation relay centers --- Research, Industrial --- Technology transfer --- Data analysis (Quantitative research) --- Exploratory data analysis (Quantitative research) --- Quantitative analysis (Research) --- Quantitative methods (Research) --- Research

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Business management --- Programming --- Computer architecture. Operating systems --- Information systems --- Computer. Automation --- applicatiebeheer --- apps --- organisatiecultuur --- informatietechnologie --- software engineering --- architectuur (informatica)

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• Reference Manager
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This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

Programming --- Computer architecture. Operating systems --- Information systems --- MIS (management informatie systeem) --- applicatiebeheer --- apps --- gegevensanalyse --- architectuur (informatica) --- interfaces