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An important part of every manager's job is changing people's behavior: improving someone’s performance, helping them better manage relationships with colleagues, or sometimes even stopping them doing something. Yet, despite the fact that changing people's behavior is such a fundamental skill for managers, there is little in the way of systematic support for them to go about it. This book changes that, revealing simple but powerful techniques for changing behavior that experts from a range of disciplines have been using for years. Drawing upon proven methods from psychology, psychotherapy, and behavioural economics, it presents a comprehensive toolkit that managers can use to improve the performance of staff and address some of the most common challenges they face. With a new foreword and three new chapters, this revised edition expands on the original by showing how organisations and leaders have used the techniques presented in it, how these methods have become even more relevant in the post-pandemic world, and how it has been applied the broader challenge of workplace culture change. Finally, supplementary videos add detail to this new content, with examples and explanations presented by the authors. Nik Kinley is a Director and Head of Talent Strategy for the global Talent Management consultancy YSC. Prior to YSC Nik was the Global Head of Assessment for the BP Group, and prior to that, Head of Learning for Barclays GRBF. He has specialized in the fields of assessment and behavior change for nearly twenty five years, and in this time has worked with CEOs, factory-floor workers, life-sentence prisoners, government officials and children. Shlomo Ben-Hur is an organizational psychologist and Professor of Leadership and Organizational Behavior at the IMD business school in Switzerland. He has more than 20 years of corporate experience in senior executive positions including Vice President of Leadership Development and Learning for the BP Group, and Chief Learning Officer for DaimlerChrysler Services.

Employee motivation. --- Organizational change. --- Change, Organizational --- Organization development --- Organizational development --- Organizational innovation --- Management --- Organization --- Manpower planning --- Motivation in industry --- Work motivation --- Motivation (Psychology) --- Personnel management --- Psychology, Industrial --- Goal setting in personnel management --- Strategic planning. --- Leadership. --- Management. --- Industrial organization. --- Communication in organizations. --- Personal coaching. --- Business Strategy and Leadership. --- Organization. --- Corporate Communication. --- Coaching. --- Coaching, Personal --- Life coaching, Personal --- Personal life coaching --- Success coaching --- Helping behavior --- Psychology, Applied --- Counseling --- Organizational communication --- Industries --- Industrial concentration --- Industrial management --- Industrial sociology --- Administration --- Industrial relations --- Ability --- Command of troops --- Followership --- Goal setting (Strategic planning) --- Planning, Strategic --- Strategic intent (Strategic planning) --- Strategic management --- Planning --- Business planning

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• Reference Manager
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An important part of every manager's job is changing people's behavior: improving someone's performance, helping them better manage relationships with colleagues, or sometimes even stopping them doing something. Yet, despite the fact that changing people's behavior is such a fundamental skill for managers, there is little in the way of systematic support for them to go about it. This book changes that, revealing simple but powerful techniques for changing behavior that experts from a range of disciplines have been using for years. Drawing upon proven methods from psychology, psychotherapy, and behavioural economics, it presents a comprehensive toolkit that managers can use to improve the performance of staff and address some of the most common challenges they face. With a new foreword and three new chapters, this revised edition expands on the original by showing how organisations and leaders have used the techniques presented in it, how these methods have become even more relevant in the post-pandemic world, and how it has been applied the broader challenge of workplace culture change. Finally, supplementary videos add detail to this new content, with examples and explanations presented by the authors. Nik Kinley is a Director and Head of Talent Strategy for the global Talent Management consultancy YSC. Prior to YSC Nik was the Global Head of Assessment for the BP Group, and prior to that, Head of Learning for Barclays GRBF. He has specialized in the fields of assessment and behavior change for nearly twenty five years, and in this time has worked with CEOs, factory-floor workers, life-sentence prisoners, government officials and children. Shlomo Ben-Hur is an organizational psychologist and Professor of Leadership and Organizational Behavior at the IMD business school in Switzerland. He has more than 20 years of corporate experience in senior executive positions including Vice President of Leadership Development and Learning for the BP Group, and Chief Learning Officer for DaimlerChrysler Services.

Social psychology --- Sociology --- Business policy --- Personnel management --- Business management --- Mass communications --- Advertising. Public relations --- B2B (business-to-business) --- PR (public relations) --- industrie --- management --- coaching --- leidinggeven --- strategisch beleid --- bedrijfscommunicatie

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Where do your instincts come from and how can you improve them? Stretched by heavy workloads and facing ever more complex environments, leaders increasingly find themselves running on automatic and relying on their instincts. But depending on instincts is a bit like gambling, and as a result, stress levels, mistakes and failure rates are all on the up. In this ground-breaking book, leadership experts Nik Kinley and Shlomo Ben-Hur reveal how our instincts are the products of childhood experience - lessons learnt that have become written into the structure of our brains. Like the source code at the centre of a computer, they underpin almost every aspect of our functioning as leaders. They affect how we interpret and experience things, how we react to events, the environments we choose, the impact we have on people, and even the responses we trigger in others. Often these instincts and tendencies are hidden beneath professional poise. But under pressure, when we are deprived of time, they come to the fore. This is why leading under pressure can bring out the best and the worst in us. And it is why – ultimately – leadership is a test of the character of our instinctual code. Based on decades of research, this book shows how we get to be the leaders we are today. It explains the tendencies and inclinations that past experiences can leave us with and the hidden ways in which they can affect who we are as leaders and how we behave. And crucially, it shows how we can make better use of our instincts and even improve them to become better leaders. Nik Kinley is a London-based consultant and coach with over 30 years’ experience assessing leaders, changing people’s behaviour, and evolving orgnisational cultures. His varied background includes commercial roles, senior corporate HR positions (with BP and Barclays), and consulting roles, as well as over a decade working in prisons as a forensic psychotherapist. Shlomo Ben-Hur is an organisational psychologist and professor of leadership and organisational behaviour at the IMD business school in Switzerland. Prior to this, he spent more than twenty years in the corporate world holding senior executive positions, including at BP, DaimlerChrysler, and Sloan-Kettering.

Leadership --- Psychological aspects. --- Strategic planning. --- Leadership. --- Psychology. --- Business Strategy and Leadership. --- Behavioral Sciences and Psychology.

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Change (Psychology) --- Employee motivation --- Personnel management