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The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service. The scale, complexity, and interdependence of today’s service systems have been driven to an unprecedented level by globalization, demographic changes, and technology developments, so that it is absolutely necessary now for us to cultivate a new frontier of service research. In response, service science has emerged during the past decade as a transdisciplinary research field that aims to clarify, analyze, and design the structure and process of service systems. Service science is strongly motivated to prove the science of service systems. To deal with complexity, interactions, and the network of, in, and among service systems, we need to take a more systemic view. Because systems sciences offers a way of thinking in relationships and interaction and theories and models to address complexity, it is legitimate to develop systems sciences of service by explicitly focusing on systemic properties of service and service systems. As a volume of the Translational Systems Science series, this book emphasizes, in particular, a translational systems sciences perspective when the authors are approaching service, service systems, and service innovation. Indeed, the book employs systems sciences as a common framework or language not only to approach service in a holistic way but also to take a translational approach aiming to explain, analyze, design, and support service systems and their evolution.

Social sciences (general) --- Economics --- Business policy --- Business management --- economie --- management --- sociale wetenschappen --- organisatiecultuur --- strategisch beleid

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This book presents emerging work in the co-evolving fields of design-led systemics, referred to as systemic design to distinguish it from the engineering and hard science epistemologies of system design or systems engineering. There are significant societal forces and organizational demands impelling the requirement for “better means of change” through integrated design practices of systems and services. Here we call on advanced design to lead programs of strategic scale and higher complexity (e.g., social policy, healthcare, education, urbanization) while adapting systems thinking methods, creatively pushing the boundaries beyond the popular modes of systems dynamics and soft systems. Systemic design is distinguished by its scale, social complexity and integration – it is concerned with higher-order systems that that entail multiple subsystems. By integrating systems thinking and its methods, systemic design brings human-centred design to complex, multi-stakeholder service systems. As designers engage with ever more complex problem areas, it is necessary to draw on a basis other than individual creativity and contemporary “design thinking” methods. Systems theories can co-evolve with a new school of design theory to resolve informed action on today’s highly resilient complex problems and can deal effectively with demanding, contested and high-stakes challenges.

Organization theory --- Production management --- co-creation --- creativiteit

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The primary purpose of this handbook is to clearly describe the current state of theories of systems sciences and to support their use and practice. There are many ways in which systems sciences can be described. This handbook takes a multifaceted view of systems sciences and describes them in terms of a relatively large number of dimensions, from natural and engineering science to social science and systems management perspectives. It is not the authors' intent, however, to produce a catalog of systems science concepts, methodologies, tools, or products. Instead, the focus is on the structural network of a variety of topics. Special emphasis is given to a cyclic-interrelated view; for example, when a theory of systems sciences is described, there is also discussion of how and why the theory is relevant to modeling or practice in reality. Such an interrelationship between theory and practice is also illustrated when an applied research field in systems sciences is explained. The chapters in the handbook present definitive discussions of systems sciences from a wide array of perspectives. The needs of practitioners in industry and government as well as students aspiring to careers in systems sciences provide the motivation for the majority of the chapters. The handbook begins with a comprehensive introduction to the coverage that follows. It provides not only an introduction to systems sciences but also a brief overview and integration of the succeeding chapters in terms of a knowledge map. The introduction is intended to be used as a field guide that indicates why, when, and how to use the materials or topics contained in the handbook.

Theory of knowledge --- Economic sociology --- Economic production --- Public economics --- Economic structure --- Economics --- Engineering sciences. Technology --- Production management --- innovatiemanagement --- kennismanagement --- dienstverlenende bedrijven --- economie --- technologie --- technologische innovatie --- innovaties

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This volume applies a systems science perspective to complex policy making dynamics, using the case of Indonesia to illustrate the concepts. Indonesia is an archipelago with a high heterogeneity. Her people consist of 1,340 tribes who are scattered over 17,508 islands. Every region has different natural strengths and conditions. In the national development process all regions depend on one another other while optimizing their own conditions. In addition to this diversity, Indonesia also employs a democratic system of government with high regional autonomy. A democratic government puts a high value on individual freedom, but on the other hand, conflicts of interest also occur frequently. High regional autonomy also often causes problems in coordination among agencies and regional governments. This uniqueness creates a kind of complexity that is rarely found in other countries.These daily complexities requires intensive interaction, negotiation processes, and coordination. Such necessities should be considered in public policy making and in managing the implementation of national development programs. In this context, common theories and best practices generated on the basis of more simplified assumptions often fail. Systems science offer a way of thinking that can take into account and potentially overcome these complexities. However, efforts to apply systems science massively and continuously in real policy making by involving many stakeholders are still rarely carried out. The first part of the book discusses the gap between the existing public policy-making approach and needs in the real world. After that, the characteristics of the appropriate policy-making process in a complex environment and how this process can be carried are described. In later sections, important systems science concepts that can be applied in managing these complexities are discussed. Finally, the efforts to apply these concepts in real cases in Indonesia are described.

Social policy. --- Social structure. --- Social inequality. --- Economic sociology. --- Communication. --- Economics. --- Social Policy. --- Communication Studies. --- Social Structure, Social Inequality. --- Organizational Studies, Economic Sociology. --- Equality. --- Egalitarianism --- Inequality --- Social equality --- Social inequality --- Organization, Social --- Social organization --- National planning --- State planning --- Economic policy --- Family policy --- Social history --- Political science --- Sociology --- Democracy --- Liberty --- Anthropology --- Social institutions --- Economic sociology --- Economics --- Socio-economics --- Socioeconomics --- Sociology of economics --- Communication, Primitive --- Mass communication --- Social aspects

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This volume applies a systems science perspective to complex policy making dynamics, using the case of Indonesia to illustrate the concepts. Indonesia is an archipelago with a high heterogeneity. Her people consist of 1,340 tribes who are scattered over 17,508 islands. Every region has different natural strengths and conditions. In the national development process all regions depend on one another other while optimizing their own conditions. In addition to this diversity, Indonesia also employs a democratic system of government with high regional autonomy. A democratic government puts a high value on individual freedom, but on the other hand, conflicts of interest also occur frequently. High regional autonomy also often causes problems in coordination among agencies and regional governments. This uniqueness creates a kind of complexity that is rarely found in other countries.These daily complexities requires intensive interaction, negotiation processes, and coordination. Such necessities should be considered in public policy making and in managing the implementation of national development programs. In this context, common theories and best practices generated on the basis of more simplified assumptions often fail. Systems science offer a way of thinking that can take into account and potentially overcome these complexities. However, efforts to apply systems science massively and continuously in real policy making by involving many stakeholders are still rarely carried out. The first part of the book discusses the gap between the existing public policy-making approach and needs in the real world. After that, the characteristics of the appropriate policy-making process in a complex environment and how this process can be carried are described. In later sections, important systems science concepts that can be applied in managing these complexities are discussed. Finally, the efforts to apply these concepts in real cases in Indonesia are described.

Social stratification --- Economic sociology --- Sociology --- Social policy --- Economic structure --- Economics --- Mass communications --- sociologie --- communicatie --- economie --- communicatiewetenschappen --- sociale ongelijkheid --- welzijnsbeleid --- sociaal beleid --- Indonesia