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This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2012.At the conference, researchers from all over the world present innovative ideas, research, and applications in the design, management, and evaluation of services. This year, the main theme was the interdisciplinary aspect of services. The 22 full papers accepted for IESS were selected from 46 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management as well as the application of services in information technology, businesses, e-learning and public administration.

Commerce --- Business & Economics --- Commerce - General --- Service industries --- Data processing --- Business. --- Information technology. --- Business --- Software engineering. --- Information storage and retrieval. --- Application software. --- Business and Management. --- IT in Business. --- Information Systems Applications (incl. Internet). --- Information Storage and Retrieval. --- Software Engineering. --- Computer Appl. in Administrative Data Processing. --- Data processing. --- Industries --- Information storage and retrieva. --- Information systems. --- Computer software engineering --- Engineering --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Information storage and retrieval systems. --- Automatic data storage --- Automatic information retrieval --- Automation in documentation --- Computer-based information systems --- Data processing systems --- Data storage and retrieval systems --- Discovery systems, Information --- Information discovery systems --- Information processing systems --- Information retrieval systems --- Machine data storage and retrieval --- Mechanized information storage and retrieval systems --- Computer systems --- Electronic information resources --- Data libraries --- Digital libraries --- Information organization --- Information retrieval --- Business—Data processing. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Business information services. --- Information technology --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Management. --- Data centers --- Business enterprises --- Information services

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Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.

Computer science --- Management --- Business --- Commerce --- Business & Economics --- Commerce - General --- Data processing --- Informatics --- Business. --- Information technology. --- Software engineering. --- Information storage and retrieval. --- Application software. --- Business and Management. --- IT in Business. --- Information Systems Applications (incl. Internet). --- Information Storage and Retrieval. --- Software Engineering. --- Computer Appl. in Administrative Data Processing. --- Data processing. --- Information storage and retrieva. --- Information systems. --- Computer software engineering --- Engineering --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Information storage and retrieval systems. --- Automatic data storage --- Automatic information retrieval --- Automation in documentation --- Computer-based information systems --- Data processing systems --- Data storage and retrieval systems --- Discovery systems, Information --- Information discovery systems --- Information processing systems --- Information retrieval systems --- Machine data storage and retrieval --- Mechanized information storage and retrieval systems --- Computer systems --- Electronic information resources --- Data libraries --- Digital libraries --- Information organization --- Information retrieval --- Business—Data processing. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Business information services. --- Information technology --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- Management. --- Data centers --- Business enterprises --- Information services