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This book constitutes the refereed conference proceedings of the 16th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2017, held in Delhi, India, in November 2017. The 45 revised full papers presented were carefully reviewed and selected from 92 submissions. They are organized in the following topical sections: Adoption of Smart Services; Assessment of ICT Enabled Smart Initiatives; Analytics for Smart Governance; Social Media and Web 3.0 for Smartness; and Smart Solutions for the Future.

Computer science. --- Computer security. --- Coding theory. --- Application software. --- E-commerce. --- Computer Science. --- e-Commerce/e-business. --- Systems and Data Security. --- Information Systems Applications (incl. Internet). --- Computer Appl. in Social and Behavioral Sciences. --- Coding and Information Theory. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Informatics --- Cybercommerce --- E-business --- E-commerce --- E-tailing --- eBusiness --- eCommerce --- Electronic business --- Internet commerce --- Internet retailing --- Online commerce --- Web retailing --- Computer privacy --- Computer system security --- Computer systems --- Computers --- Cyber security --- Cybersecurity --- Electronic digital computers --- Protection of computer systems --- Security of computer systems --- Protection --- Security measures --- Computer software --- Data compression (Telecommunication) --- Digital electronics --- Information theory --- Machine theory --- Signal theory (Telecommunication) --- Computer programming --- Data protection --- Security systems --- Hacking --- Science --- Commerce --- Information superhighway --- Social sciences --- Data processing. --- Online social networks --- Electronic social networks --- Social networking Web sites --- Virtual communities --- Social media --- Social networks --- Sociotechnical systems --- Web sites --- Information theory. --- Communication theory --- Communication --- Cybernetics --- Electronic commerce. --- Data protection. --- Social sciences—Data processing. --- e-Commerce and e-Business. --- Data and Information Security. --- Computer and Information Systems Applications. --- Computer Application in Social and Behavioral Sciences. --- Data governance --- Data regulation --- Personal data protection --- Protection, Data --- Electronic data processing