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Book
Subject indexing : principles and practices in the 90's : proceedings of the IFLA satellite meeting held in Lisbon, Portugal, 17-18 august 1993, and sponsored by the IFLA section on classification and indexing and the instituto da biblioteca nacional e do livro, Lisbon, Portugal
Authors: ---
ISBN: 3598112513 9783598112515 Year: 1995 Volume: 15 Publisher: Frankfurt UBCIM IFLA


Book
Performance measurement and quality management in public libraries
Authors: --- ---
ISBN: 3870689684 Year: 1998 Publisher: Berlin Deutsches Bibliotheksinstitut

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Digital
Managing technologies and automated library systems in developing countries : open source vs commercial options: proceedings of the IFLA Pre-Conference Satellite Meeting: Dakar, Sénégal, August 15-16 2007
Authors: --- ---
ISBN: 9783598220388 Year: 2008 Publisher: München Saur

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The virtual customer: a new paradigm for improving customer relations in libraries and information services
Authors: --- ---
ISBN: 3598218451 9786613403391 3598440170 1283403390 9783598218453 Year: 2005 Volume: 117 Publisher: München Saur

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For several years the concept of ""virtual client"" or ""virtual customer"" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information

Keywords

Electronic reference services (Libraries) --- Services de référence électroniques --- Internet access for library users --- Bibliotheques --- Relations avec la clientele --- Internet dans les bibliotheques --- Bibliotheques virtuelles --- Utilisateurs des bibliotheques --- Satisfaction des utilisateurs --- Electronic reference services (Libraries). --- Information services. --- Internet access for library users. --- Internet in library reference services. --- Libraries. --- Libraries and the Internet. --- BPB0510 --- 024-052 --- Bibliotheekgebruikers. Benutzerforschung. User Studies --- 024-052 Bibliotheekgebruikers. Benutzerforschung. User Studies --- Services de référence électroniques --- 021.63*2 --- 021.63*2 Bibliotheeknetten en WWW, Internet, GOPHER --- Bibliotheeknetten en WWW, Internet, GOPHER --- Customer relations --- Information services --- Libraries --- Library Internet access for users --- Public access to the Internet in libraries --- User access to the Internet in libraries --- Library users --- Multimedia library services --- Public access computers in libraries --- Data collection services --- Information brokers --- Information centers --- Information science service organizations --- Information service providers --- Providers of information services --- Information retrieval --- Information science --- Documentation --- Research --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Public institutions --- Librarians --- Management --- Marketing --- Library automation --- Computer architecture. Operating systems --- Documentation, Services de --- Relations publiques --- Gestion --- Digital libraries --- Bibliothèques virtuelles --- Bibliothèques --- Congresses --- Congrès --- Relations avec la clientèle --- Internet dans les bibliothèques --- Utilisateurs des bibliothèques --- Intelligence work (provision of services) --- Informatiebemiddeling. --- Digital libraries. --- Libraries - Public relations - Congresses. --- Customer relations - Management - Congresses. --- Information services - Marketing - Congresses. --- Internet access for library users - Congresses. --- Bibliotheques - Relations publiques - Congres. --- Relations avec la clientele - Gestion - Congres. --- Documentation, Services de - Gestion - Congres. --- Internet dans les bibliotheques - Congres. --- Bibliotheques virtuelles - Congres. --- Utilisateurs des bibliotheques - Congres. --- Bibliotheques - Satisfaction des utilisateurs - Congres.


Book
Automated systems for access to multilingual and multiscript library materials: proceedings of the second IFLA Satellite Meeting, Madrid, August 18-19, 1993
Authors: --- ---
ISBN: 3598217978 9783598217975 Year: 1994 Volume: 70 Publisher: München Saur

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Keywords

Library automation --- Alphabetical cataloguing --- Cataloging of foreign language publications --- Foreign language publications --- Machine-readable bibliographic data --- Catalogage --- Publications en langues étrangères --- Données bibliographiques lisibles par machine --- Data processing --- Congresses --- Informatique --- Congrès --- Information storage and retrieval systems --- Character sets (Data processing) --- Congresses. --- Bibliography --- -Character sets (Data processing) --- -Foreign language publications --- -Information storage and retrieval systems --- -Character codes (Data processing) --- Coded character sets (Data processing) --- Programming languages (Electronic computers) --- Sets, Character (Data processing) --- Symbol sets (Data processing) --- Alphabet --- Signs and symbols --- Bibliographic data in machine-readable form --- Bibliographic records on magnetic tape --- Cataloging data in machine-readable form --- Computer-stored bibliographic data --- Machine-readable cataloging data --- Databases --- Automatic data storage --- Automatic information retrieval --- Automation in documentation --- Computer-based information systems --- Data processing systems --- Data storage and retrieval systems --- Discovery systems, Information --- Information discovery systems --- Information processing systems --- Information retrieval systems --- Machine data storage and retrieval --- Mechanized information storage and retrieval systems --- Computer systems --- Electronic information resources --- Data libraries --- Digital libraries --- Information organization --- Information retrieval --- -Congresses --- -Data processing --- -Congresses. --- Character sets --- Cataloging --- Publications en langues étrangères --- Données bibliographiques lisibles par machine --- Congrès --- -Bibliographic data in machine-readable form --- Character codes (Data processing) --- Data processing&delete& --- Bibliography&delete& --- Foreign language publications&delete& --- Standards --- Data centers --- Cataloging of foreign language publications - Data processing - Congresses. --- Information storage and retrieval systems - Foreign language publications - Congresses. --- Foreign language publications - Bibliography - Data processing - Congresses. --- Machine-readable bibliographic data - Congresses. --- Character sets (Data processing) - Congresses.

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