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La qualite de service
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ISBN: 2729601961 9782729601966 Year: 1987 Publisher: Paris : InterEditions,

Service strategy : management moves for customer results.
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ISBN: 0273675834 Year: 2004 Publisher: Harlow Pearson Education


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L'entreprise humaniste : le management par les valeurs : l'histoire vraie de Châteauform'
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ISBN: 9782729877361 2729877363 Year: 2013 Publisher: Paris : Ellipses,

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The Seven Secrets of Service Strategy
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ISBN: 0273635778 Year: 2000 Publisher: Harlow Prentice Hall

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Les cinquante règles du service zéro défaut
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ISBN: 2876910454 Year: 1989 Publisher: Paris First

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Revue générale sur la protection maternelle et infantile en France
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Year: 1975 Publisher: Paris

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Top management control in Europe
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ISBN: 0333268288 9780333268285 Year: 1980 Publisher: London Macmillan


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La satisfaction totale du client.
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ISBN: 2729604707 Year: 1994 Publisher: Paris : InterEditions,

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Stratégie pour la PME: texte et cas
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ISBN: 2704210535 9782704210534 Year: 1984 Publisher: Auckland: McGraw-Hill,

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