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Readers are introduced to the main differences between managing services to managing products & given a concise induction into the core principles of operations management.

Production management. --- Service industries --- Work design. --- Management. --- Production management --- Work design --- 658.115.4 --- Design of work systems --- Job design --- Work systems design --- Methods engineering --- Industrial management --- Manufacturing management --- Management --- Industrie studies industriële goederen. Services and related industries --- Product management. --- Brand management --- Management, Product --- Marketing