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"Body of knowledge" for Business Continuity by an acclaimed founder of the profession. Hiles shows how to build world-class BC Management based on what works/why from 30 years' experience in 60 countries. New 4th Edition includes extensive coverage of.

Crisis management. --- Emergency management. --- Business planning. --- Business enterprises --- Business plans --- Corporate planning --- Corporate strategy --- Corporations --- Strategy, Corporate --- Consequence management (Emergency management) --- Disaster planning --- Disaster preparedness --- Disaster prevention --- Disaster relief --- Disasters --- Emergencies --- Emergency planning --- Emergency preparedness --- Crises --- Management of crises --- Planning --- Management --- Preparedness --- Prevention --- Strategic planning --- Public safety --- First responders --- Problem solving --- Conflict management --- Crisis management --- Emergency management --- Business planning --- E-books

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How long would your business survive an interruption? What if operations were destroyed by fire or flood, negative media drives away customers or the company database is stolen or infected by a virus? How well are you prepared to deal with disaster? This comprehensive guide tells you why you need a plan and then will help you put one together, including fully updated, detailed glossary and additional examples from the USA, Australia and Europe. Clearly split into useful sections, the book is easy to navigate. The Definitive Handbook of Business Continuity Management has been revised

Crisis management. --- Emergency management. --- Business planning. --- Business enterprises --- Business plans --- Corporate planning --- Corporate strategy --- Corporations --- Strategy, Corporate --- Planning --- Strategic planning --- Consequence management (Emergency management) --- Disaster planning --- Disaster preparedness --- Disaster prevention --- Disaster relief --- Disasters --- Emergencies --- Emergency planning --- Emergency preparedness --- Management --- Public safety --- First responders --- Crises --- Management of crises --- Problem solving --- Conflict management --- Preparedness --- Prevention --- Crisis management --- Emergency management --- Business planning --- E-books

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Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.

Computer service industry. --- Information technology --- Service-level agreements. --- Quality control.

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Managing and understanding the value of an organization's reputation is essential in the digital age, where the slightest negative incident can go "viral" and quickly become a major PR containment exercise. Reputation management is an integrated part of any organization's risk management plan, so this intangible yet vital asset has to be assessed, managed, and protected. Reputation Management provides advice on how to define and value your organization's reputation and techniques for maintaining and protecting it from risks that may arise on a daily basis. This book also covers where the responsibility for reputation management lies, risk identification, governance aspects, and containment and mitigation of a negative event. Aimed at the risk manager, corporate communicator, business strategist, auditor, and senior manager, Reputation Management covers: * The governance of reputation * Measuring and managing reputation * Managing and monitoring external perceptions * Reputation crisis management * Strategic planning and reputation * Reputation and investors

Public relations. --- Communication in organizations.