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An examination of why paper continues to fill our offices and a proposal for better coordination of the paper and digital worlds.Over the past thirty years, many people have proclaimed the imminent arrival of the paperless office. Yet even the World Wide Web, which allows almost any computer to read and display another computer's documents, has increased the amount of printing done. The use of e-mail in an organization causes an average 40 percent increase in paper consumption. In The Myth of the Paperless Office, Abigail Sellen and Richard Harper use the study of paper as a way to understand the work that people do and the reasons they do it the way they do. Using the tools of ethnography and cognitive psychology, they look at paper use from the level of the individual up to that of organizational culture.Central to Sellen and Harper's investigation is the concept of "affordances"--the activities that an object allows, or affords. The physical properties of paper (its being thin, light, porous, opaque, and flexible) afford the human actions of grasping, carrying, folding, writing, and so on. The concept of affordance allows them to compare the affordances of paper with those of existing digital devices. They can then ask what kinds of devices or systems would make new kinds of activities possible or better support current activities. The authors argue that paper will continue to play an important role in office life. Rather than pursue the ideal of the paperless office, we should work toward a future in which paper and electronic document tools work in concert and organizational processes make optimal use of both.

Office equipment and supplies. --- Paper. --- Business records --- Bureaux --- Papier --- Gestion des documents --- Management --- Appareils et matériel --- AA / International- internationaal --- 654 --- Informatieverwerking. Bureautica. --- Appareils et matériel --- Papers --- Fibers --- Writing materials and instruments --- Computer. Automation --- Office management --- Office equipment and supplies --- Paper --- 651.5 --- 098 Bedrijfskunde --- Business machines --- Office machines --- Office products --- Office supplies --- Office systems --- Industrial equipment --- Informatieverwerking. Bureautica

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This volume presents the proceedings of the tenth European conference on Computer Supported Cooperative Work (CSCW). This is a multidisciplinary area that embraces the development of new technologies grounded in actual cooperative practices. These proceedings contain a collection of papers that reflects the breadth and depth of research activities in this field. The volume includes papers addressing novel interaction technologies for CSCW systems, new models and architectures for groupware systems, studies of communication and coordination among mobile actors, studies of cooperative work in complex settings, studies of groupware systems in actual use in real-world settings, and theories and techniques to support the development of cooperative applications. The papers present emerging technologies alongside new methods and approaches to the development of this important class of applications. The work in this volume provides a snapshot of the current state of research and practice within CSCW. The collection of papers presented here will appeal to researchers and practitioners alike, as they combine an understanding of the nature of work with the possibilities offered by new technologies.

Computer. Automation --- informatica