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This guide is geared to helping librarians and salespeople understand what the "other guy" is grappling with in order to achieve the best possible outcome for everyone with special attention paid to the needs and interests of the end-user public.

Information services industry --- Online information services industry --- Libraries and publishing --- Libraries and electronic publishing --- Acquisitions (Libraries) --- Information services --- Selling --- Negotiation in business --- Salesmanship --- Salesmen and salesmanship --- Business --- Retail trade --- Advertising --- Marketing --- Sales promotion --- Data collection services --- Information brokers --- Information centers --- Information science service organizations --- Information service providers --- Providers of information services --- Information retrieval --- Information science --- Documentation --- Research --- Management --- Publishing and libraries --- Publishers and publishing --- Publishers' libraries --- Computer service industry --- Service industries --- Acquisition of library materials --- Book buying (Libraries) --- Libraries --- Library acquisitions --- Technical services (Libraries) --- Collection development (Libraries) --- Electronic publishing and libraries --- Electronic publishing --- Customer services --- Purchasing --- Accession department --- Order department --- E-books --- Libraries and publishing. --- Libraries and electronic publishing. --- Selling. --- Negotiation in business. --- Customer services. --- Purchasing.