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Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time, for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her path-breaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational—rooted in both human and social capital. Based on this insight, she provides a unique model that will help companies to build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today's pressure test. By following four organizations on their change journeys, she illustrates how "relational coordination" unfolds in real-world settings. Tools for change guide readers as they learn how to implement this new model in their own workplaces.

Organizational change --- Interpersonal relations --- Organizational behavior --- Management Styles & Communication --- Management --- Business & Economics --- Organizational change. --- Interpersonal relations. --- Organizational behavior. --- Behavior in organizations --- Human relations --- Interpersonal relationships --- Personal relations --- Relations, Interpersonal --- Relationships, Interpersonal --- Social behavior --- Change, Organizational --- Organization development --- Organizational development --- Organizational innovation --- Organization --- Psychology, Industrial --- Social psychology --- Object relations (Psychoanalysis) --- Manpower planning --- E-books

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Airlines --- Management --- Southwest Airlines Co. --- Management.

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"This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational coordination. We are witnessing a revolution in people analytics, where data are used to identify and leverage human talent to drive performance outcomes. Today's workplace is interdependent, and individuals drive performance through networks that span department, organization and sector boundaries. This book shares the relational coordination framework, a validated scalable analytic tool which has been used successfully across dozens of countries and industries to understand, measure and influence networks of relationships in organizations, and which can be applied at any level in the private and public sectors worldwide. Graduate students and practitioners in human resource management, organizational behavior, engineering, and network analysis will appreciate the methodology and hands-on guidance this book provides, with its focus on identifying and building networks of talent. Online resources include data appendices and statistical commands that can be used to conduct all these analyses in readers' own organizations"--

Social sciences --- Organizational behavior --- Personnel management --- Network analysis. --- Research --- Methodology.

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Personnel management.