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Labor movement --- Labor movement --- Labor unions --- Labor unions --- Case studies --- Case studies --- Case studies --- Case studies

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Construction industry

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Shop stewards --- 351.83*7 <41> --- Stewards, Shop --- Stakingsrecht. Recht i.v.m. werkstaking, lock-out, arbeidsgeschillen--Verenigd Koninkrijk van Groot-Brittannië en Noord-Ierland --- 351.83*7 <41> Stakingsrecht. Recht i.v.m. werkstaking, lock-out, arbeidsgeschillen--Verenigd Koninkrijk van Groot-Brittannië en Noord-Ierland --- #SBIB:316.334.2A416 --- #SBIB:316.334.2A540 --- Labor unions --- Arbeidssociologie: de vakbeweging in andere Westeuropese landen --- Partijen en strategieën in de onderneming: syndicale strategieën: algemeen --- Officials and employees --- Shop stewards - Great Britain

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments-such as variance in authority relations and division of labor-as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.

Work. --- Production management. --- Industrial sociology. --- Service industries. --- Travail --- Production --- Sociologie industrielle --- Services (Industrie) --- Gestion --- Üretim yönetimi. --- İş --- Information society. --- Work environment.

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