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ISBN: 0835955931 Year: 1980 Publisher: Reston, Va Reston Publishing
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Decision making --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management --- Management decisions --- Choice (Psychology) --- Problem solving --- Organization theory
Book
ISBN: 1586442791 Year: 2012 Publisher: Alexandria, Va. : Society for Human Resource Management,
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Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden's restaurants, are also applied and explained in the HR context.
Personnel management. --- Service industries --- Customer relations. --- Management.
Book
ISBN: 9780060421243 006042124X Year: 1988 Publisher: New York: Harper and Row,
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ISBN: 1111307733 9781111307738 Year: 2011 Publisher: Clifton Park, N.Y. : Andover : Delmar ; Cengage Learning [distributor],
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Hospitality industry --- Customer services --- Customer services. --- Management --- Management. --- Quality control --- Quality control.
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ISBN: 1441638911 9781441638915 9781567933277 1567933270 Year: 2010 Publisher: Chicago, IL Health Administration Press
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Medical care --- Patient satisfaction. --- Customer relations. --- Quality Assurance, Health Care --- Health Services Administration. --- Patient Satisfaction. --- Clinical Competence. --- Efficiency, Organizational. --- Primary Health Care --- Customer services. --- methods.
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