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Dissertation
Unlocking sustainable fashion consumption: How to bridge the attitude-behaviour gap?
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Year: 2022 Publisher: Liège Université de Liège (ULiège)

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This paper examines the relevance of the circular economy concept as a means to operationalise&#13;sustainability. Since the fashion industry is one of the top polluters in today’s economy, this paper&#13;investigates ways to implement sustainable fashion business models embedded in a circular&#13;framework. Consumers must take part in the sustainable transition of the fashion industry, which is&#13;supported by their increasing concern for environmental and social issues overall. However, it appears their consumption behaviour does not always match their values and attitudes toward sustainable fashion. This study investigates the underlying reasons to such an attitude-behaviour gap, and explores external moderators of sustainable fashion based on previous qualitative studies. Through a quantitative research, this paper seeks to assess the magnitude of the attitude-behaviour gap and measure the influence of certain enablers of, and barriers to sustainable fashion consumption in Europe. The results are extensively presented in a multiple regression model, as self-enhancement values and a preference for locally produced garments are confirmed to encourage the purchase of sustainable garments. Besides, a negative correlation between respondents’ trust in fashion brands and their consumption levels is unveiled by the quantitative study. The discussion of the results provides means to leverage the above-stated drivers of consumption, and invites the reader to reflect on other ways to overcome certain barriers to the expansion of sustainable fashion markets.


Dissertation
Analyse des freins et motivations à l'achat de matériel de bureautique reconditionné par les PME wallonnes : le cas de Digitec Solution.
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Year: 2022 Publisher: Liège Université de Liège (ULiège)

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Ce travail, effectué pour le compte de Digitec Solution, donne une analyse du marché B2B wallon de produits de bureautique reconditionnés grâce à la réalisation d'entretiens en profondeur de prospects de l'entreprise.


Dissertation
To what extent can the sharing economy model impact luxury marketing? The case of the luxury fashion rental market.
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Year: 2022 Publisher: Liège Université de Liège (ULiège)

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Around the world, people are facing many changes which are impacting consumer behaviour. Over time, new ways of consuming have been developed to respond to today's global issues.&#13;One of the most convincing challenges is to reverse climate change. To this end, new solutions are emerging, such as the sharing economy model. This study analysed the extent to which the sharing economy model can impact the marketing of luxury goods and services. We focused specifically on the luxury fashion rental market because the fashion industry is one of the most polluting sectors in the world.&#13;In our analysis, we noticed a dissonance between the sharing economy model and the luxury market. The sharing economy model allows access to goods and services, while luxury promises prestige and exclusivity. In other words, these are two opposing worlds that could become complementary to meet a new demand. The aim was to highlight the consumer's perception and attitude through this integration. We established four initial research questions concerning the influence on the attitude and perception of the consumer towards luxury brands, the impact on the perception of exclusivity as well as the interest of this type of service among the new generations.&#13;Our investigation of the phenomenon was twofold. First, we conducted a literature review to ascertain key concepts. Then, we performed an exploratory qualitative study involving 20 respondents aged between 24 and 32 years who possessed different socio-demographic profiles. Our research was based more heavily on psychological aspects which have not been thoroughly investigated: the perception of and the attitude of the consumer towards a luxury fashion rental service.&#13;We were able to identify the main motivation as the sustainable aspect. The consumer is inclined to participate in the rental of luxury items to exhibit ethical behaviour. Another identified motivation is the economic aspect with a reduction in costs affords other consumer profiles access to these luxury items. The social aspect was additionally highlighted, as the sharing economy allows for interaction and a certain proximity between consumers. Accessibility was another essential concept. It encompasses several benefits for the consumer as well as hedonism, which guides consumer behaviour in an emotional rather than rational way. Experience is central to both the sharing economy and luxury.&#13;In addition, a barrier was identified that marked the dichotomy of this research: exclusivity. Exclusivity is fundamental to the perceptions of and attitudes towards luxury brands. Providing access to luxury goods and services can be perceived as positive for certain criteria but can also negatively impact luxury marketing. This is because the sense of group membership, conspicuous consumption, prestige and perceived desire in luxury fashion consumption gradually diminishes.&#13;In conclusion, this research highlighted the perceived benefits and risks to the sharing economy and luxury. In so doing, its enhanced understanding of the positive and negative impact of consumer perceptions on attitudes on luxury marketing and towards the luxury fashion rental market.


Dissertation
Quelles barrières et quelles facilités les entreprises de construction belges peuvent-elles rencontrer lors de l¿implémentation de la norme ISO 14001 ?
Authors: --- ---
Year: 2024 Publisher: Liège Université de Liège (ULiège)

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Ce travail porte sur les obstacles et les barrières rencontrés par les entreprises belge lors de l'implémentation de la norme ISO 14001 dans une entreprise. Divisé en deux parties, la première examine les concepts clés de la gestion environnementale et des normes ISO, en mettant en avant l'ISO 14001. La seconde partie repose sur une approche qualitative, comprenant des entretiens avec 11 intervenants. Ces entretiens ont permis de développer de nouveaux éléments pour répondre à la question initiale. L'objectif principal est de fournir aux dirigeants des outils décisionnels pour une intégration réussie de cette norme. De plus, cette recherche comble également une lacune de recherche sur les facilités offertes par cette norme ainsi que sur le secteur de la construction en Belgique.


Dissertation
Comparative description of the communication practices of the social impact crowdfunding platforms in Belgium.
Authors: --- --- ---
Year: 2018 Publisher: Liège Université de Liège (ULiège)

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As traditional businesses, social companies must have access to resources to finance their day-to-day operations and make the necessary investments to pursue their activities. However, many are not profitable enough to access traditional funding and cannot fund themselves completely through sales or investment. They frequently need special financing approaches. New types of financing have emerged for such enterprises such as crowdfunding. The present research focuses on this modern financing mode available to social entrepreneurs which is constantly expanding and increasingly used. As the role of the social crowdfunding platform is to be an intermediary bringing two parties together, the question of trust is of outmost importance and therefore, social entrepreneurs as well as investors need to trust their intermediary and the information which is available to them. This project aims at clarifying and evaluating the panel of the existing social crowdfunding platforms currently operating in the Belgium landscape and to perform a comparative analysis to deepen one’s knowledge about the communication disclosed (the trust signals) by the platforms in order for their potential users to trust them.&#13;To achieve this, a grid of analysis based on trust signals retrieved from the literature has been elaborated. This grid has been applied to the nine social crowdfunding platforms available in today’s Belgian landscape. It has been observed that the nine platforms decided to communicate rather effectively most of the important visible trust signals. Some communicate more signals than others, but in a general manner, they have many similarities in the way they communicate, and they are consistent with their values and business models. This imply they wish to show their transparency, and desire to communicate about their values and the way they function in an effective manner, to demonstrate both the potential social investors and entrepreneurs that they can trust them. It also suggests it can be quite difficult for the probable users to elect the appropriate social crowdfunding platform in front of these comparable offers. Hence, the platforms should communicate more signals and do so in the most effective manner.&#13;The findings of this study help to extend one’s awareness of the supply of social crowdfunding platforms available today in Belgium. It suggests more clarity and a better understanding of the available landscape for the platform’s users. Moreover, it can also aid the platforms to detect and improve the quality of their communication practices and services. This research can serve to further analyze the phenomenon of social crowdfunding platforms in Belgium that will continue evolving significantly in the coming years. It also presents several limitations such as the observer bias, or the fact the signals chosen may not be complete or appropriate enough, which undoubtably allows suggestions for future research.


Dissertation
L'impact des influenceurs sur le comportement du consommateur belge : le cas du secteur touristique
Authors: --- --- ---
Year: 2020 Publisher: Liège Université de Liège (ULiège)

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Influencers have become an integral part of our lives. These people who share content on social networks and blogs often have a very large community. Tourism professionals have every interest in taking advantage of the influence of the latter in order to gain significant visibility among Internet users. &#13;A key trend in marketing 2.0, influencer marketing is a method of communication that addresses the major issues that brands and communication agencies face when communicating with their targets on social networks. In the face of constantly changing communication methods, brands need to be creative in order to develop effective processes capable of reaching demanding consumers and who are averse to intrusive advertising. Going through the intermediary of an influencer gives credibility to the campaign through a more authentic and close message, relayed by an opinion leader. &#13;Moreover, everybody likes to travel. That is why influencers sharing their travel experiences are among the most influential digital influencers. Especially in the tourism industry, influencers have become crucially important. Indeed, media such as blogs, video-sharing platforms and social networks are particularly conducive to collaborations with influencers. Influencers can introduce their community to a place, make them want to travel to a country, promote a means of transportation or a tourism activity.&#13;This study is intended to find out more about consumer behavior regarding this type of advertising in the tourism industry. Les influenceurs sont devenues partie intégrante de nos vies. Ces personnes qui partagent du contenu sur les réseaux sociaux et les blogs ont souvent une très grande communauté. Les professionnels du tourisme ont tout intérêt à profiter de l'influence de ces derniers afin d'acquérir une visibilité importante auprès des internautes. &#13;Tendance clé du marketing 2.0, le marketing d'influence est un mode de communication qui répond aux grands enjeux auxquels sont confrontées les marques et les agences de communication lorsqu'elles communiquent avec leurs cibles sur les réseaux sociaux. Face à l'évolution constante des méthodes de communication, les marques doivent faire preuve de créativité afin de développer des processus efficaces capables d'atteindre des consommateurs exigeants et peu enclins à la publicité intrusive. Passer par l'intermédiaire d'un influenceur donne de la crédibilité à la campagne grâce à un message plus authentique et plus proche, relayé par un leader d'opinion. &#13;De plus, tout le monde aime voyager. C'est pourquoi les influenceurs qui partagent leurs expériences de voyage sont parmi les influenceurs digitaux les plus influents. Dans l'industrie du tourisme en particulier, les influenceurs ont pris une importance cruciale. En effet, les médias tels que les blogs, les plateformes de partage de vidéos et les réseaux sociaux sont particulièrement propices à la collaboration avec les influenceurs. Les influenceurs peuvent faire découvrir un lieu à leur communauté, leur donner envie de voyager dans un pays, promouvoir un moyen de transport ou une activité touristique.&#13;Cette étude vise à en savoir plus sur le comportement des consommateurs face à ce type de publicité dans l'industrie du tourisme.


Dissertation
Quels sont les facteurs qui pourraient motiver un client de la grande distribution à aller vers un commerce alternatif et dans quelle mesure la perception du prix pourrait-elle intervenir ?
Authors: --- --- ---
Year: 2020 Publisher: Liège Université de Liège (ULiège)

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These days we are living in a world where globalization is taking over and we are constantly faced with more information than ever before. As a result of various crises, food scandals and ecological disasters, consumers want to regain control of their food. Whether men or women, young or old, the approach is the same and is more and more present: the desire to consume differently. That is to say: to consume in a more responsible way, more respectful of the environment and in a way that is better for health. Consumers want to be attentive to the origin and composition of the food they buy and consume every day.&#13;&#13;For several years now, new commercial practices have been appearing in an effort to stand out from mass distribution. These businesses are called "alternative businesses" and each has its own specificity.&#13;&#13;Although the motivations for frequenting an alternative shop are present, there are factors that that can demotivate individuals to go to this type of trade and favor the purchase of agri-food products.&#13;&#13;First, this paper defines the concepts of “organic”, “local” and “alternative businesses”. It also explains the factors taken into account when consumers make their choice. This work focuses on the notion of price, the perception of price in general and the perception of organic and local products.&#13;&#13;In a second step, interviews were conducted to find out the opinion of a sample of industrial consumers on organic and local products. Are they more expensive, how do they perceive prices, are they decisive in their choice? What are the other factors that contribute to the choice of a food, organic or local product? Nous vivons aujourd’hui dans un monde où la globalisation prend le dessus et où nous sommes sans cesse face à des informations plus nombreuses les unes que les autres. Suite aux différentes crises, scandales alimentaires et catastrophes écologiques, les consommateurs désirent reprendre le contrôle de leur alimentation. Qu’il s’agisse d’hommes, de femmes, de jeunes ou de moins jeunes, la démarche est la même et est de plus en plus présente : l’envie de consommer autrement. C’est-à-dire : consommer de manière plus responsable, plus respectueuse de l’environnement et de manière à ce que ce soit meilleur pour la santé. Les consommateurs désirent être attentifs à la provenance et à la composition des denrées qu’ils achètent et qu’ils consomment quotidiennement.&#13;&#13;Depuis plusieurs années, de nouvelles pratiques commerciales apparaissent dans le but de se démarquer de la grande distribution. Ces commerces sont appelés « commerces alternatifs » et ont chacun leur spécificité.&#13;&#13;Bien que les motivations à fréquenter un commerce alternatif soient présentes, il existe toutefois des facteurs qui vont démotiver les individus à se rendre dans ce type de commerce et privilégier l’achat de produits issus de l’agro-alimentaire.&#13;&#13;Dans un premier temps, ce mémoire définit les concepts « bio », « local » et « commerces alternatifs ». Il explique également les facteurs entrant en compte lors du choix des consommateurs. Ce travail réalise un focus sur la notion de prix, la perception du prix en général ainsi que la perception des produits bio et locaux.&#13;&#13;Dans un second temps, des interviews ont été menées pour connaître l’avis d’un échantillon de consommateurs de produits industriels sur les produits bio et locaux. Sont-ils plus chers, comment perçoivent-ils les prix, sont-ils déterminants dans leur choix ? Quels sont les autres facteurs qui participent au choix d’un produit issu de l’agro-alimentaire, du bio ou du local ?


Dissertation
Communication and marketing in the era of streaming platforms, the case of Twitch
Authors: --- --- ---
Year: 2020 Publisher: Liège Université de Liège (ULiège)

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The technological progress and the technical revolution observed in recent years show that companies are tending to break with the image of more traditional media. This has led to the emergence of new digital media including streaming platforms. This is notably the case of Twitch.Tv, a platform bringing together video game broadcasters but also Esport players. This platform has only grown in recent years to become the number one in this field.&#13;Indeed, there has been a great increase in the consumption of this type of content and more and more viewers are going on this platform to watch their favourite streamer and thus become part of the community of this streamer.&#13;This paper focuses on the impact that a streamer could have on the decisions of his community and thus observe whether the streamer plays an influential role. Influence marketing uses ordinary people who have become known through the creation of content, especially on social networks. The influencer plays an important role regarding the engagement and loyalty of consumers to a brand, to boost brand awareness, and to influence the purchasing decisions of individuals (Brown & Hayes, 2008).&#13;In order to test this model as well as the different hypotheses put forward during the realization of this paper, a survey of users of the Twitch.Tv platform was carried out. From this survey, a valid sample of 151 people was kept and will be used to analyse the results.


Dissertation
Ecosystèmes technologiques de la Smart Région en Wallonie
Authors: --- --- ---
Year: 2020 Publisher: Liège Université de Liège (ULiège)

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Wallonia is the region of southern Belgium, divided into five provinces comprising 262 municipalities of varying sizes for a total of more than 3.6 million inhabitants (Walstat, 2018) and spread over an area of 16,901 km² (Iweps, 2020). By way of comparison, Berlin has almost as many inhabitants as Wallonia for an area 17 times smaller. So, when we talk about "Smart City" approaches in this type of large metropolis like Berlin, it is legitimate to wonder about their applicability in Wallonia. &#13;Indeed, given the particularity of the Walloon territory and its administrative structure, the "Smart City" solutions of large metropolises are not immediately applicable to Wallonia. Moreover, the disparity between municipalities is another factor to be taken into account. Although some larger Walloon municipalities such as Liège or Charleroi can more easily undertake popular "Smart" initiatives, adapting them to the small municipalities of the territory, with less than 10,000 inhabitants and living in a rural context is not as straightforward.&#13;In this paper, you will first find a comparative analysis of recommendations in the context of a company and a government. This analysis was conducted to establish if these recommendations are in place in the digital strategy of Wallonia: “Digital Wallonia”. An analysis of trending technologies was also conducted based on Gartner’s Hype Cycle, to identify the ones to prioritize in the near future. Based on these technologies, an inventory of the supply and demand in Wallonia was put together. The supply represents the different companies active in Wallonia in the digital sector. For the demand, it is based on the winning projects of the call for projects “Smart Region Territoire intelligent” of Digital Wallonia. The projects are run by the municipalities within the Walloon territory.&#13;All these different parts are put together to shed some insight on the situation in Wallonia.


Dissertation
Recherche de partenaires potentiels dans le cadre de l'extension du réseau de points relais de la société Hytchers.
Authors: --- --- ---
Year: 2020 Publisher: Liège Université de Liège (ULiège)

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Le changement de nos habitudes de consommation, les préoccupations environnementales grandissantes et les avancées technologiques sont, entre autres, des facteurs macroéconomiques qui ont permis le développement de l’économie collaborative. Ce modèle économique alternatif est complexe et regroupe de nombreux concepts. La première partie de ce travail est une recherche documentaire permettant de mieux comprendre ce nouveau modèle économique.&#13;&#13;Hytchers est une startup issue de ce nouveau modèle qui, grâce à l’essor considérable du commerce en ligne ces dernières années, a développé un concept de livraison collaborative de colis par des particuliers. Ces colis, expédiés par des e-commerçants, sont chacun acheminés au plus près de leur destination finale en transitant par un réseau de points relais composés essentiellement de stations-services. La suite de ce travail est une analyse du réseau actuel de points relais basée sur une enquête des utilisateurs de la plateforme. Cette analyse a permis d’une part de découvrir que le réseau de points relais a besoin d’être étoffé et d’autre part d’identifier des critères clés à la recherche de nouveaux partenaires pouvant compléter le réseau de points relais actuel. &#13;&#13;La dernière partie est une recherche de partenaires potentiels en vue de l’extension du réseau de points relais. Cette recherche a permis d’identifier cinq chaînes de magasins répondant à nos critères de sélection. Ces cinq partenaires ont été, sur base d’observations sur le terrain, évalués. Enfin, une série d’entretiens a été conduite avec des dirigeants de magasins identifiés afin de connaitre leurs attentes.

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