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Academic libraries --- Public libraries --- Universities and colleges --- Libraries and students --- Library use studies --- Competency-based education --- Bibliothèques universitaires --- Bibliothèques publiques --- Universités --- Bibliothèques et étudiants --- Bibliothèques --- Education basée sur la compétence --- Library Services --- Libraries --- Universities --- Evaluation Studies --- Accreditation --- Evaluation --- Utilisation --- 025.12 --- -Competency based education --- -Universities and colleges --- -Colleges --- Degree-granting institutions --- Higher education institutions --- Higher education providers --- Institutions of higher education --- Postsecondary institutions --- Public institutions --- Schools --- Education, Higher --- Competency training --- OBE (Education) --- Outcome-based education --- Outcomes-based education --- Performance-based education --- Education --- College libraries --- Libraries, University and college --- University libraries --- Libraries and colleges --- Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- -Services to colleges and universities --- -Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- -025.12 --- 025.12 Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- -025.12 Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Colleges --- -Academic libraries --- Bibliothèques universitaires --- Bibliothèques publiques --- Universités --- Bibliothèques et étudiants --- Bibliothèques --- Education basée sur la compétence --- Competency based education --- Services to colleges and universities --- Evaluation.

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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

Public services (Libraries) --- Libraries --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Public libraries --- Library science --- Evaluation. --- Public services --- Services to users --- Services for

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Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.

Libraries --- Public services (Libraries) --- Library administration --- Library statistics. --- Documentation --- Public institutions --- Librarians --- Library science --- Statistics --- Books --- Library management --- Management --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Public libraries --- Evaluation. --- Decision making. --- Evaluation --- Statistical methods --- Administration --- Organization --- Public services --- Services to users --- Services for --- Library statistics --- Decision making

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This book discusses recent trends in outcomes assessment, examines how state governments are reshaping the national discussion with higher education, and explains how libraries must respond to these changes.

Education, Higher --- Educational tests and measurements --- Evaluation.