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The shift from manufacturing- to service-based economies has often been accompanied by the expansion of low-wage and insecure employment. Many consider the effects of this shift inevitable. In Disintegrating Democracy at Work, Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions, which are necessary to give workers a voice in the decisions that affect the design of their jobs and the distribution of productivity gains.Doellgast's conclusions are based on a comparative study of the changes that occurred in the organization of call center jobs in the United States and Germany following the liberalization of telecommunications markets. Based on survey data and interviews with workers, managers, and union representatives, she found that German managers more often took the "high road" than those in the United States, investing in skills and giving employees more control over their work. Doellgast traces the difference to stronger institutional supports for workplace democracy in Germany. However, these democratic structures were increasingly precarious, as managers in both countries used outsourcing strategies to move jobs to workplaces with lower pay and weaker or no union representation. Doellgast's comparative findings show the importance of policy choices in closing off these escape routes, promoting broad access to good jobs in expanding service industries.
Call centers --- Telecommunication --- Service industries workers --- Industrial management --- Service industries --- Electric communication --- Mass communication --- Telecom --- Telecommunication industry --- Telecommunications --- Employees --- Labor unions --- Employee participation --- Communication --- Information theory --- Telecommuting --- Telephone stations --- E-books --- #SBIB:316.334.2A528 --- #SBIB:316.334.2A531 --- #SBIB:316.334.2A537 --- Organisatiesociologie: arbeidssituatie en arbeidsomstandigheden: transport en communicatie --- Organisatiesociologie: arbeidssituatie en arbeidsomstandigheden: andere diensten: overheid, onderwijs, onderzoek, gezondheid, cultuur en recreatie --- Organisatiesociologie: morfologie en werking van de overlegorganismen in de onderneming
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"Work has become more insecure and unequal. Corporate restructuring strategies hold a good share of the blame, as managers seek to cut costs and shift risk through downsizing, outsourcing, and intensifying performance management. Under what conditions do companies take alternative approaches to restructuring, that balance market demands for profits with social demands for high quality jobs? In Exit, Voice, and Solidarity, Doellgast argues that labor unions can play a central role in encouraging high road practices. But they face steep challenges where they lack strong and inclusive social institutions, based on high minimum standards and worker rights to participate in management decisions. Based on detailed case studies in the US and European telecommunications industry, Doellgast shows that cross-national differences in these institutions led to significant differences in restructuring strategies, with implications for worker pay, security, and well-being. However, building and defending these strong social institutions required solidaristic organizing strategies, to push back against intensifying competition across workers and within the labor movement. Constraints on employer exit, support for collective worker voice, and strategies of inclusive labor solidarity together proved to be crucial sources of worker power within core firms and across increasingly fissured and outsourced workplaces. Findings from Denmark, Sweden, Austria, Germany, France, Italy, UK, US, Czech Republic, and Poland give both a wide-ranging and in depth look at why unions succeed or fail in fights to contest intensifying precarity at work and to propose more socially sustainable alternatives"--
Telecommunication --- Industrial management --- Precarious employment --- Employment, Precarious --- Non-standard employment --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Management --- Business --- Industrial organization --- Electric communication --- Mass communication --- Telecom --- Telecommunication industry --- Telecommunications --- Communication --- Information theory --- Telecommuting --- Employees --- Labor unions --- Employee participation --- #SBIB:316.334.2A528 --- #SBIB:316.334.2A440 --- Organisatiesociologie: arbeidssituatie en arbeidsomstandigheden: transport en communicatie --- Arbeidssociologie: het strategisch optreden van de partijen in de collectieve arbeidsverhoudingen: algemeen
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"Work is widely thought to have become more precarious. Many people feel that unions represent the interests of protected workers in good jobs at the expense of workers with insecure employment, low pay, and less generous benefits. Reconstructing Solidarity: Labour Unions, Precarious Work, and the Politics of Institutional Change in Europe argues the opposite: that unions try to represent precarious workers using a variety of creative campaigning and organizational tactics.00Where unions can limit employers' ability to 'exit' labour market institutions and collective agreements and build solidarity across different groups of workers, this results in a virtuous circle, establishing union control over the labour market. Where they fail to do so, it sets in motion a vicious circle of expanding precarity based on institutional evasion by employers. Exploring the struggle of the unions against the expansion of precarious work in Europe, Reconstructing Solidarity explains the importance of how unions build, or fail to build, inclusive worker solidarity. It uses a diverse range of comparative case studies to describe the struggles of workers and unions in industries such as local government, music, metalworking, chemicals, meat-packing, and logistics, to argue against the thesis that unions act primarily to protect labour market insiders at the expense of outsiders."--Back cover
#SBIB:316.334.2A440 --- #SBIB:316.334.2A470 --- Arbeidssociologie: het strategisch optreden van de partijen in de collectieve arbeidsverhoudingen: algemeen --- Arbeidssociologie: het sociaal-economisch overheidsbeleid: algemeen --- Labor unions --- Politics --- Labour economics --- Industrial economics --- Business economics --- World history --- globalization --- politieke wetenschappen --- sociale economie --- Europese politiek --- Labor unions - Europe
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Many people feel that unions represent the interests of protected workers in good jobs at the expense of workers with insecure employment, low pay, and less generous benefits. This work argues the opposite: that unions try to represent precarious workers using a variety of creative campaigning and organisational tactics. Where unions can limit employers' ability to 'exit' labour market institutions and collective agreements and build solidarity across different groups of workers, this results in a virtuous circle, establishing union control over the labour market. Where they fail to do so, it sets in motion a vicious circle of expanding precarity based on institutional evasion by employers. Exploring the struggle of the unions against the expansion of precarious work in Europe, the text explains the importance of how unions build, or fail to build, inclusive worker solidarity.
Labor unions --- Labor --- Social aspects. --- Europe. --- Europa --- Labor and laboring classes --- Manpower --- Work --- Working class --- Abendland --- Okzident --- Europäer --- Council of Europe countries --- Eastern Hemisphere --- Eurasia --- Europa.
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