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Understanding and implementing ISO 9000-2000
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ISBN: 013041106X Year: 2002 Publisher: Upper Saddle River (N.J.) : Prentice-Hall,

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Quality management for organizational excellence : introduction to total quality
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ISBN: 9780133791853 Year: 2016 Publisher: Boston Pearson

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Quality management : introduction to total quality management for production, processing, and services
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ISBN: 0131971344 Year: 2006 Publisher: Upper Saddle River Pearson Prentice Hall

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Understanding and implementing ISO 9000 and other ISO standards
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ISBN: 0136137792 Year: 1998 Publisher: Upper Saddle River Prentice Hall

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