Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. The emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors. Thus, quality and services have emerged in parallel as closely interrelated fields.

Service industries --- Quality control --- Customer services. --- Quality control. --- Management.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

The papers in this e-book have been selected from the annual QMOD International Conferences (Quality Management and Organizational Development). There is a growing focus on the role of the quality approach, and many researchers as well as practitioners have tried to incorporate these challenges into the framework of a new quality approach. As is well known the framework of quality has constantly evolved in accordance to environmental changes and due to the absorbing and adaptable capability the quality approach has 'received' many new names. This special issue captures a snapshot of the curren

Total quality management. --- Quality control.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Production management. --- Business logistics.