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This thesis was commissioned by the logistics department of UZ Leuven. The wheelchair distribution at the hospital ought to be optimized. The gathering spots at the different entrances would often run empty. Inside, at the hospital wards, shortages appeared frequently as well. As a consequence, the staff of these different hospital wards start to hoard the wheelchairs. These problems cause a lot of frustrations and a loss of time. The causes and possible solutions for this issue were researched in this paper. The hospital tried several solutions in the past, such as coin-locks on each wheelchair, they also had a track & trace system and they asked the central patient transport department to do an investigation. None of these things turned out to be successful. The first thing that was looked at is how other hospitals deal with this problem. Hereafter similar situations in different sectors, like airports or step sharing, were investigated. On top of that several employees with different functions inside the hospital gave interviews. This data was converted into a flowchart, which represented the current state. Subsequently an experiment was conducted where twenty wheelchairs were followed for some time. This had two functions, one was to confirm the findings in the flow chart, the other was to gather more data. The figures gathered from the experiment were necessary to construct a simulation model. This model acted as a tool to investigate the impact of proposed solutions. Thereafter, the proposed solutions were ranked according to a MCDM technique called AHP. One of the things that became clear is that communication is a stumbling block. There should be a way to communicate shortages or surpluses between the different hospital wards. This ensures they could be dealt with a lot faster and more structured. Likewise, the installed track & trace system is not up to date with the recent structural changes inside the hospital. It is no longer up to par and should be update or replaced. Another issue which needs addressing is the fact that a lot of wheelchairs on the parking lots do not end up at the appointed gathering spots. This is due to a lack of infrastructure. There need to be additional gathering spots that are clearly marked. Keywords: Wheelchair, Optimization, Simulation, Hospital
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