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book (4)


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English (4)


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1992 (1)

1985 (1)

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Book
The service encounter : managing employee, customer interaction in service businesses
Author:
ISBN: 0669082732 Year: 1985 Publisher: Lexington Lexington books


Book
Managing customer satisfaction in consumer service businesses
Author:
Year: 1980 Publisher: Cambridge (Mass.): Marketing Science Institute

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Book
The basic marketing course: how should it be taught?
Authors: ---
Year: 1973 Publisher: New York American Marketing Association

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Marketing

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