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Book
Excellent : a guide for the implementation of the EFQM-excellence model
Authors: --- ---
Year: 2000 Publisher: Blanden Comatech

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Abstract

0. Context 
1. Leadership 
2. Policy and strategy 
3. People 
4. Partnership and resources 
5. Processes 
6. Customer results 
7. People results 
8. Society results 
9. Key performance results 
10. From diagnosis to remedy



Book
Doorbraak door uitmuntendheid : het EFQM-model duidelijk voor iedereen
Authors: --- --- ---
ISBN: 908039341X Year: 1997 Publisher: Blanden Comatech

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Book
Excellent : a guide for the implementation of the EFQM-excellence model
Authors: --- --- ---
ISBN: 9080393479 Year: 2000 Publisher: Blanden Comatech

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Book
Excellent : un guide pour l'application du modèle EFQM d'Excellence
Authors: --- --- ---
ISBN: 9080393487 Year: 2000 Publisher: Blanden Comatech

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