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"Managing Business Forms," by Robert Barnett, is based on the author's experience in the business forms world for over 40 years. But it is also heavily influenced by the pioneering work of others in the field since the concept of forms management was introduced around the 1940's. We live in a technological world; a world that places a great emphasis on effective management; a world where communication is one of the most talked-about business subjects; a world where business would almost cease to exist if paper didn't exist. Yet we still haven't come to grips with the clerical worker's basic tool of trade-the business form. Of even greater significance is the huge error rate generated by difficult-to-understand forms, bureaucratic language and an almost total lack of understanding of the basis of human communication. Scientific research since the mid-1980's has shown that in excess of 80% of most public-use forms are wrongly filled in resulting in a gigantic cost to business, government and individuals. "Managing Business Forms" aims to address a key component of the problem-the lack of control over forms. Large corporations can have many thousands of different types of forms. Many people look on forms management as just a means of eliminating unnecessary or duplicated forms. There is a belief that all you have to do to get control of forms is to conduct a short-term systems study, cut out the forms that aren't needed, introduce a good stock control system and place an experienced senior clerk in charge. Some organizations even think that all they have to do is outsource their forms stock control to a printing company. "Managing Business Forms" takes the view that if this was all you had to do, forms would not be the problem they are to business and government. The book starts with a brief history of business forms before dealing with major topics such as the structure of a forms management department, indexing and filing of forms, managing new and changed forms, conducting forms reviews, form production and stock control. It also has important chapters for people implementing forms management for the first time covering the planning of a forms management program, getting senior management backing, collecting and cataloguing forms, measuring and reporting savings, and a final chapter on making sure the program works.

Personnel management --- Office procedures. --- Personnel procedure manuals --- Office management

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'Forms For People,' by Robert Barnett, is a 512 page comprehensive manual on the design and production of business forms. The book has been written for both the experienced forms analyst as well as the novice and part-time form designer and is based on the author's experience in the industry for over 40 years. It covers a wide range of technical subjects such as typography, color, paper selection, offset printing and computer-related forms, with many illustrations and tables for the technically-minded designer. However, it also provides extensive background material based on the author's many years of conducting training courses and workshops in form design. Starting with such basic subjects as "what is a form?" and "the wide variety of forms" it moves on to more advanced subjects such as "human communication", "forms analysis", "usability testing" and "electronic forms." The book's emphasis is on designing forms that people can understand and use rather than just teaching the theory of graphic design and layout. For example, there are five chapters dealing with why people make mistakes when filling out forms and showing what can be done to deal with this using such modern techniques as usability testing. Even when dealing with fundamentals of layout and design, it takes the reader beyond the traditional "upper left corner captioned box" approach and shows how plain language questionnaires can dramatically reduce human error and significantly improve processing productivity. Based on up-to-date scientific research it covers such subjects as "designing forms for aged people" and "how to get people to follow instructions." The final 8 chapters deal with electronic forms, from key issues and implementation through to design and testing. The book finishes with an extensive bibliography of books and papers on forms and related subjects.

Business --- Business records. --- Commercial records --- Corporations --- Office records --- Office management --- Records --- Paperwork (Office practice) --- Business forms --- Business records

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There are many Lhasas. One is a grid of uniform boulevards lined with plush hotels, all-night bars, and blue-glass-fronted offices. Another is a warren of alleyways that surround a seventh-century temple built to pin down a supine demoness. A web of Stalinist, rectangular blocks houses the new nomenklatura. Crumbling mansions, once home to noble ministers, famous lovers, nationalist spies, and covert revolutionaries, now serve as shopping malls and faux-antique hotels. Each embodiment of the city partakes of the others' memories, whispered across time and along the city streets.In this imaginative new work, Robert Barnett offers a powerful and lyrical exploration of a city long idealized, disregarded, or misunderstood by outsiders. Looking to its streets and stone, Robert Barnett presents a searching and unforgettable portrait of Lhasa, its history, and its illegibility. His book not only offers itself as a manual for thinking about contemporary Tibet but also questions our ways of thinking about foreign places. Barnett juxtaposes contemporary accounts of Tibet, architectural observations, and descriptions by foreign observers to describe Lhasa and its current status as both an ancient city and a modern Chinese provincial capital. His narrative reveals how historical layering, popular memory, symbolism, and mythology constitute the story of a city. Besides the ancient Buddhist temples and former picnic gardens of the Tibetan capital, Lhasa describes the urban sprawl, the harsh rectangular structures, and the geometric blue-glass tower blocks that speak of the anxieties of successive regimes intent upon improving on the past. In Barnett's excavation of the city's past, the buildings and the city streets, interwoven with his own recollections of unrest and resistance, recount the story of Tibet's complex transition from tradition to modernity and its painful history of foreign encounters and political experiment.

Lhasa (China) --- Lhasa (China) --- Description and travel.

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Conditions économiques --- Shanghai (Chine) --- Chine --- Japon --- Relations extérieures --- Conditions économiques