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This volume constitutes the refereed proceedings of the 21st EuroSPI conference, held in Luxembourg, in June 2014. The 18 revised papers presented together with 11 invited papers in this volume were carefully reviewed and selected. They are organized in topical sections on SPI and very small entities; process improvement frameworks; testing and improvement issues; SPI and people issues; SPI and quality issues; software processes in various contexts. The volume also contains selected keynote papers from EuroSPI workshops and invited papers covering the topic of creating environments supporting innovation and improvement.

Computer software --- Development --- Information Systems. --- Software engineering. --- Information technology. --- Management of Computing and Information Systems. --- Software Engineering. --- IT in Business. --- Information Systems Applications (incl. Internet). --- Computer software engineering --- Engineering --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Management information systems. --- Computer science. --- Business—Data processing. --- Application software. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Informatics --- Science --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Communication systems --- Electronic data processing—Management. --- Business information services. --- IT Operations. --- Computer and Information Systems Applications. --- Business --- Business enterprises --- Information services

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Economics