Listing 1 - 2 of 2 |
Sort by
|
Choose an application
In Indian context.
Customer services --- Social Sciences and Humanities. Management studies, Business Administration, Organizational Science --- Management --- Management Studies. --- 658.115 --- 658.115 Public, state and nationalized enterprises --- Public, state and nationalized enterprises --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations
Choose an application
This Second Edition has been substantially revised keeping in view the continued demand and requirement for excellence in services management. In addition to presenting the concepts within which innovative processes and practices can develop, the author discusses the new technologies, products and applications that have emerged. The appeal of the book lies in the way the author has integrated the various dimensions of services management, including people management, relationship marketing, strategies for growth and managing information in the knowledge economy.
Customer services --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Management.
Listing 1 - 2 of 2 |
Sort by
|