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Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

Customer services. --- Industrial policy. --- Service industries -- Quality control. --- Service industries. --- Business & Economics --- Engineering & Applied Sciences --- Industries --- Computer Science --- Service industries --- Management. --- Design. --- Computer science. --- Operations research. --- Decision making. --- Information technology. --- Business --- Management information systems. --- Computer Science. --- Management of Computing and Information Systems. --- Operation Research/Decision Theory. --- IT in Business. --- Data processing. --- Industrial management --- Information Systems. --- Operations Research/Decision Theory. --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Operational analysis --- Operational research --- Industrial engineering --- Management science --- Research --- System theory --- Administration --- Industrial relations --- Organization --- Business—Data processing. --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management --- Management decisions --- Choice (Psychology) --- Problem solving --- Informatics --- Science --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Decision making --- Communication systems

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• Reference Manager
• EndNote
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Operational research. Game theory --- Distribution strategy --- Information systems --- bedrijfseconomie --- management --- speltheorie --- operationeel onderzoek --- informatica management

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

Operational research. Game theory --- Distribution strategy --- Information systems --- management --- distribution [function] --- bedrijfseconomie --- management --- speltheorie --- operationeel onderzoek --- informatica management