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Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.

Information Technology --- Computer Science (Hardware & Networks) --- Computer technical support. --- Support, Computer technical --- Technical support, Computer --- Business. --- Management science. --- Computers. --- Business and Management. --- Business and Management, general. --- Information Systems and Communication Service. --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Quantitative business analysis --- Management --- Problem solving --- Operations research --- Statistical decision --- Trade --- Economics --- Commerce --- Industrial management --- Computer industry --- Computer service industry --- Customer services --- Information systems.

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Biocatalysis, that is, the use of biological catalysts (enzymes, cells, etc.) for the preparation of highly valuable compounds is undergoing a great development, being considered an extremely sustainable approach to undertaking environmental demands. In this scenario, this book illustrates the versatility of applied biocatalysis for the preparation of drugs and other bioactive compounds through the presentation of different research articles and reviews, in which several authors describe the most recent developments in this appealing scientific area. By reading the excellent contributions gathered in this book, it is possible to have an updated idea about new advances and possibilities for a new exciting future.

n/a --- biotransformations --- glycosidases --- bacteria --- OcUGT1 --- antioxidant activity --- glycodiverfication --- benzoxathiepins --- coprostanol --- 7-methylguanosine iodide --- sulfuretin --- chondroitin sulfates --- 7-methylguanine arabinoside iodide --- 7-methyl-2?-deoxyguanosine iodide --- microalgae --- chitosan oligosaccharides --- deacetylation degree --- cholesterol --- Tecadenoson --- esterase --- metabolic pathways --- chitinases --- alcohol --- transglycosylation reaction --- MALDI-TOF --- photooxidation --- aqueous solubility --- ?-transaminase --- cascade --- nutraceutical --- antimuscarinic agents --- extraction --- rutin oligomers --- Alcalase® --- HPSEC --- Cladribine --- purine nucleoside phosphorylase --- pleiotropic effects --- biotransamination --- amino acid --- stereoselective --- laccase activity --- biocatalysis --- Ribavirin --- lyases --- chitosanases --- anti-inflammatory --- glycosaminoglycan --- polysaccharides --- amine transaminases --- ester hydrolysis --- Spirulina --- asymmetric synthesis --- reductive amination --- glycosyltransferase --- statins --- stereoselective synthesis --- xanthine oxidase inhibition --- reduction reaction --- pig liver esterase (PLE)

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