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This edition, based on the original Art of Knowledge of Knowledge Exchange: A Results-Focused Planning Guide for Development Practitioners, is customized for practitioners in the water sector to facilitate designing, implementing, and measuring results from their knowledge exchange initiatives. This guide includes and refers to case studies and other examples of successful knowledge exchange initiatives in the water sector and also the lessons learned from implementing these initiatives for high development impact. It also reflects the experience of dozens of World Bank Group staff, knowledge and learning professionals, government officials, and other international and development practitioners who have successfully integrated knowledge exchange as a part of a larger change process.
Adaptation --- Agricultural Knowledge & Information Systems --- Agriculture --- Brainstorming --- Capacity Building --- Communities --- Consensus Building --- Distance Learning --- Education --- Gender --- Group Dynamics --- Human Resources --- Knowledge for Development --- Knowledge Sharing --- Leadership --- Marketing --- Nutrition --- Nutrition Programs --- Private Sector --- Property Law --- Rural Development --- Social Development --- Social Networks --- Water Policy & Governance --- Water Resources --- Water Supply and Sanitation --- Water Supply and Sanitation Governance and Institutions
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At a time when the World's leading economies are rapidly greying, India is set to have the largestand youngest workforce the world has ever seen. Indeed, by 2020, when the global shortage ofmanpower soars to 57 million, India is expected to be the world's leading provider of human resources, with a surplus of 46 million working-age people. However, this window of opportunity will not just be rare, it will also be short-lived, since it is predicted to only last until 2040.It is in this context that Prime Minister Modi has made it a national priority to make India the skill capital of the world.The report endeavors to identify the institutional and systemic structures that will be needed to improve the effectiveness of skills training across India's states. It also seeks to pinpoint innovative best practices and outline ways to scale them up throughout the country.The report covers skill development institutional structures at the state level (in most cases, the State Skill Development Missions), economic zones and future high-growth industries in those zones,corporate engagement in skill development, and finally, innovation in skilling models by states and the corporate sector. In addition, the report also describes some best practices observed globally, especially from Australia, Germany, Japan and South Korea. These models cover three areas of resource optimization pertaining to increasing apprenticeships and industry participation, leveraging technology, and providing training at the grassroots. The key lesson learned is that skilling is a highly localized issue, and models need to be adapted to target groups rather than be force-fitted using a one-size-fits-all kind of approach. Finally, it must be pointed out that high-level recommendations have been provided to enhance the skill development landscape, particularly at the state level, from an institutional and systemic point of view.
Adult Education --- Children --- Computer Literacy --- Curriculum --- Decision Making --- Disadvantaged Groups --- Education --- Education For All --- Higher Education --- Knowledge --- Knowledge Sharing --- Leadership --- Life Expectancy --- Literacy --- Maps --- Migrant Workers --- Partnerships --- Quality of Education --- Quality of Life --- Rural Population --- Sanitation --- Schools --- Secondary Education --- Skilled Workers --- Skills Development and Labor Force Training --- Social Protections and Labor --- Teacher Training --- Teachers --- Tertiary Education --- Vocational & Technical Education --- Women --- Youth
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This synthesis report details the process, outputs and intermediate outcomes of the Water and Sanitation Program - World Bank (WSP) Technical Assistance (TA) to Service Level Benchmarking, Citizen Voice and Performance Improvement Strategies in Urban Water Supply and Sanitation (UWSS) in India. This technical assistance (TA) sought to strengthen accountability for service outcomes in urban water and sanitation, by providing support for strengthening (i) supply and demand side monitoring processes under national programs, and (ii) integrating use of performance data into decision making by public providers in select states, with specific focus on services to the poor. This TA was a continuation of WSP's past technical assistance to the Ministry of Urban Development (MoUD) on adoption of benchmarking and accountability processes for the urban water supply and sanitation sector. During the period 2008-12, WSP had extended support to MoUD for development of the Handbook on Service Level Benchmarks (SLB), implementation of a national pilot followed by its rollout across the country. This TA was designed to provide follow up support for deepening of these performance monitoring and reporting processes, and activate demand side monitoring mechanisms to strengthen accountability. This TA has contributed to the following outcomes: (a) Demonstrated an innovative approach for ICT-based citizen feedback processes ("SLB Connect") which has been leveraged for conduct of city level ratings under a national urban program, informed preparation of city level service improvement plans, and been integrated in the design of a Bank funded project. (b) Strengthened use of performance data for planning and investment processes in one state including development of a prioritization framework to guide allocations. (c) Supported analytical work and advocacy for strengthening of performance monitoring processes at the national and state levels. Going forward, in the Indian context, it would be important to operationalize the National Performance Monitoring Cell (NPMC) at the earliest, so that it can further strengthen performance monitoring processes in the sector.
Access to Information --- Capacity Building --- City-Wide Infrastructure and Service Delivery --- Customization --- Drinking Water --- E-Business --- E-Government --- Governance --- Knowledge Sharing --- Municipalities --- Private Sector Development --- Public Sector Development --- Software --- Technical Assistance --- Urban Areas --- Urban Development --- Urban Water Supply and Sanitation --- Waste Management --- Water --- Water Law --- Water Supply --- Water Supply and Sanitation --- Water Supply and Sanitation Governance and Institutions
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In face of growing concern related to climate change, green technology entrepreneurs are critically needed to develop the businesses and ideas behind climate mitigation in developing countries - but they frequently collide with challenges endemic to such environments. The purpose of this study is to shed light on the role that connections can play in helping green technology entrepreneurs innovate and scale up in developing countries, so as to inform the design of new public sector programs. Green technology entrepreneurs in developing countries need connection platforms for people, ideas, business models, transactions, as well as membership of expert communities. This study shows how cheaper, quicker, and more efficient connections can be created among stakeholders of green technology innovation in developing countries. This is done through drawing insights from a variety of public and private programs that seek to promote connections between entrepreneurs in green technology and other sectors. The report is based on 14 case studies of different programs spanning more than 80 countries. The general findings are presented in part one and insights from the individual case studies can be found in part two.
Access to Education --- Access to Information --- Best Practices --- Business --- Business Development --- Business Environment --- Capacity Building --- Consultants --- Distribution Networks --- Economic Development --- Electricity --- Environment --- Environmental Economics & Policies --- Environmental Information Systems --- Financial Services --- Human Capital --- Human Resources --- Industry --- Intellectual Property Rights --- Joint Ventures --- Knowledge Sharing --- Marketing --- Newsletters --- Private Investment --- Private Sector --- Private Sector Development --- Productivity --- Purchasing Power --- Software --- Technical Assistance --- Technical Training --- Technology Development --- Technology Industry --- Technology Transfer --- Telecommunications --- White Papers
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This report summarizes the main findings from the application of performance based incentives linked to progress on a standardized, globally recognized metric - the stepwise laboratory improvement process towards accreditation (SLIPTA) checklist - under the East Africa Public Health Laboratory Networking Project (EAPHLNP) in Rwanda. The lab performance-based financing (PBF) pilot was introduced in the context of a well-established national PBF program dating back to the early 2000s. The flexible nature of the EAPHLNP and the favorable context in Rwanda provided an ideal backdrop to introduce PBF incentive payments to accelerate progress of five project supported labs towards accreditation. The evaluation found improved laboratory performance at all project-supported laboratories in Rwanda as measured by the SLIPTA scores. For the first time, laboratories were bringing in PBF revenues, instilling a culture of continuous quality improvements, and focusing management attention on accreditation. PBF appears to have contributed to an accelerated change, with PBF laboratories experiencing an overall greater increase in SLIPTA scores compared to project-supported laboratories in the other countries. No clear patterns were found in terms of improved test volumes or test accuracy, which were not part of the pilot scheme. While it was difficult to disentangle the effects of different interventions, the evaluation found a system-strengthening value to combining investments in modernizing laboratories, and strengthening human resources with PBF. Relationships between laboratory staff and clinicians improved, with laboratory managers having a greater voice in hospital management and lab staff increasingly valued and respected by clinicians. A spirit of teamwork prevailed at participating sites. Other countries considering PBF mechanisms for public health laboratories need to take into account lessons learned and assess the features which may be relevant to their own contexts. PBF schemes for laboratories need to be viewed as an integral part of a package of interventions that contribute to enhanced performance.
Best Practices --- Capacity Building --- Communications Technology --- Confidentiality --- Data analysis --- Data Collection --- Fund Management --- Grants --- Hardware --- Health --- Health Economics & Finance --- Health Monitoring & Evaluation --- Health Outcomes --- Health Policy --- Health Systems Development & Reform --- Health, Nutrition and Population --- Hospitals --- Human Resources --- Infrastructure --- Internet --- Interviews --- Knowledge --- Knowledge Sharing --- Measurement --- Methodology --- Morbidity --- Mortality --- Nurses --- Nutrition --- Physicians --- Prevention --- Public Health --- Qualitative Data --- Quantitative Data --- Research Methods --- Statistical analysis --- Surveys --- Validity --- Waste --- Weight --- Workers
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The objective of this report is to assess the usefulness of providing guidance for scaling up good practices in core ARD business lines, and to test the prospects for doing so. The output of the document is a guide for a systematic discussion on scaling up of Competitive Grant Schemes (CGSs) for agricultural research and extension at key decision points during the life of an ARD project. This report addresses the other end of the state-of-practice spectrum - good practices and beyond. The preparation of this report entailed five main activities: An overview of scaling up concepts and approaches; the selection of a particular sub-area within one of ARD s core business lines - scaling up CGS for agricultural research and extension; application of the IFAD/Brookings framing questions to five World Bank projects that were identified as addressing that business line - using information provided by the project's task team leaders (TTLs) or other member of the project team; the development of sub-area specific guidance for a systematic discussion on scaling up based on the findings from a series of five case studies; and validation of the scaling up guidance for CGSs for agricultural research and extension by World Bank practitioners and other internal consultations.
Accountability --- Agribusiness --- Agricultural Knowledge & Information Systems --- Agricultural Productivity --- Agricultural Research --- Agriculture --- Bidding --- Climate Change --- Economics --- Employment --- Ethnic Minorities --- Financial Management --- Financial Services --- Financial Stability --- Food Production --- Food Security --- Gender --- Hunger --- Ict Policy and Strategies --- Information and Communication Technologies --- Insurance --- Intellectual Property Rights --- Irrigation --- Knowledge Sharing --- Legal Framework --- Literacy --- Marketing --- Municipalities --- Natural Resources --- Nutrition --- Pineapple --- Priority Setting --- Private Sector --- Rural Development --- Rural Poverty --- Seeds --- Technical Assistance --- Transaction Costs --- Universities --- Wages
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This new flagship report for the eTransform Africa Project, produced by the World Bank and the African Development Bank, with the support of the African Union, identifies best practice in the use of Information and communication technologies (ICTs) in key sectors of the African economy. Under the theme transformation-ready, the growing contribution of ICTs to agriculture, climate change adaptation, education, financial services, government services, and health is explored. In addition, the report highlights the role of ICTs in enhancing African regional trade and integration as well as the need to build a competitive ICT industry to boost innovation, job creation, and the export potential of African companies.
Access to Education --- Adaptation to Climate Change --- Auctions --- Capacity Building --- Cities --- Commercial Banks --- Communities --- Data Collection --- Decision Making --- E-Business --- E-Commerce --- E-Government --- Economic Development --- Education --- Education for the Knowledge Economy --- Electricity --- Environment --- Financial Institutions --- Financial Management --- Financial Services --- Focus Groups --- Foreign Direct Investment --- Fraud --- Geographic Information Systems --- Governance --- Ict Policy and Strategies --- Information and Communication Technologies --- Information Technology --- Knowledge Sharing --- Literacy --- Mobile Communications --- Networking --- Outsourcing --- Private Investment --- Private Sector --- Private Sector Development --- Productivity --- Reading --- Social Development --- Technical Assistance --- Telecommunications
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The new millennium catalyzed a shift in the focus of South Asian economies to the service sector. The South Asian countries share many common characteristics - a young population, familiarity with the English language, and an emphasis on quantitative skills at the school level. This report on "Regional Collaboration on Information Technology (IT) Enabled Services-Smart Strategies for Jobs and Growth in South Asia" was initiated by the South Asia regional programs and South Asia poverty reduction, economic policy, finance and private sector development unit. It responds to a need expressed by our client countries for World Bank support to build their capability in the IT enabled services sector. The current study was commissioned with a view to facilitate their efforts through regional collaboration. This study suggests collaborative initiatives that could drive the growth of the industry through a two pronged approach: increase business through joint promotional activities, sub-contracting of work, building common standards and world class business practices; and develop supply side resources such as skills, support infrastructure and enabling policies. This study makes practical recommendations for collaborative growth between the countries in South Asia, who aspire to become the region of choice for global outsourcing.
Accounting --- Business Development --- Business Environment --- Communications Technology --- E-Business --- Employment --- Financial Services --- Foreign Direct Investment --- Global Warming --- Hardware --- Human Capital --- Human Resources --- Ict Economics --- Ict Policy and Strategies --- Inflation --- Information and Communication Technologies --- Information Technology --- Insurance --- Interest Rates --- Joint Ventures --- Knowledge Sharing --- Labor Costs --- Marketing --- Migration --- Outsourcing --- Private Sector --- Private Sector Development --- Productivity --- Project Management --- Purchasing Power --- Regional Integration --- Savings --- Securities --- Technology Diffusion --- Technology Transfer --- Terrorism --- Trade and Integration --- Transport --- Wages
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This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.
Business. --- Leadership. --- Knowledge management. --- Organization. --- Planning. --- Personnel management. --- Business and Management. --- Knowledge Management. --- Business Strategy/Leadership. --- Human Resource Management. --- Industrial and Organizational Psychology. --- Corporations --- Employment management --- Human resource management --- Human resources management --- Manpower utilization --- Personnel administration --- Management --- Public administration --- Employees --- Employment practices liability insurance --- Supervision of employees --- Creation (Literary, artistic, etc.) --- Executive ability --- Organization --- Organisation --- Management of knowledge assets --- Information technology --- Intellectual capital --- Organizational learning --- Ability --- Command of troops --- Followership --- Trade --- Economics --- Commerce --- Industrial management --- Personnel management --- Applied psychology. --- Applied psychology --- Psychagogy --- Psychology, Practical --- Social psychotechnics --- Psychology --- Industrial psychology. --- Business psychology --- Industrial psychology --- Psychotechnics --- Industrial engineering --- Psychology, Applied --- Industrial psychologists --- strategy development --- collaboration --- knowledge sharing --- knowledge capture --- storage
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The article entitled "Selected Aspects of Evaluating Knowledge Management Quality in Contemporary Enterprises" broadens the understanding of knowledge management and estimates select aspects of knowledge management quality evaluations in modern enterprises from theoretical and practical perspectives. The seventh article aims to present the results of pilot studies on the four largest Information Communication Technology (ICT) companies' involvement in promoting the Sustainable Development Goals (SDGs) through social media. Studies examine which communication strategy is used by companies in social media. The primary purpose of the eighth article is to present the relationship between trust and knowledge sharing, taking into account the importance of this issue in the efficiency of doing business. The results showed that trust is vital in sharing knowledge and essential in achieving a high-performance efficiency level. The ninth article presents the impact of social media on consumer choices in tourism and tourist products' specificity. The study's main purpose was to indicate the most commonly used social media in selecting a tourist destination and implementing Generation Y's journey. The 10th article aims to identify the most critical purposes of using social media by responding to women's attitudes according to age and their respective countries' economic development. The research was done through an online survey in 2017–2018, followed by an analysis of eight countries' results. The article entitled "Integrated Question-Answering System for Natural Disaster Domains Based on Social Media Messages Posted at the Time of Disaster" presents the framework of a question-answering system that was developed using a Twitter dataset containing more than 9 million tweets compiled during the Osaka North Earthquake that occurred on 18 June 2018. The authors also study the structure of the questions posed and develop methods for classifying them into particular categories to find answers from the dataset using an ontology, word similarity, keyword frequency, and natural language processing. The book provides a theoretical and practical background related to trust, knowledge management, and communication in the era of social media. The editor believes that the collection of articles can be relevant to professionals, researchers, and students' needs. The authors try to diagnose the situation and show the new challenges and future directions in this area.
Business strategy --- Management of specific areas --- digitalization --- marketing activity --- management --- electronic tickets --- joint-stock company “Ukrzaliznytsia” --- electronic distribution channels --- sales activity --- smartphones --- mobile applications --- evaluation of mobile applications --- usage of smartphones --- digital media --- empowerment --- equality --- Taiwan --- computer games --- creative companies --- social media marketing --- knowledge --- knowledge management --- knowledge management quality --- communication --- social media --- strategy --- sustainable development --- corporate responsibility --- ICT industry --- trust --- efficiency --- tourism --- knowledge sharing --- Generation Y --- Internet --- tourist destinations --- Polish social media users --- social media in business --- women --- age preferences --- emerging and developed economies --- disaster information --- question answering systems --- question classification --- Twitter analysis --- natural language processing --- neural disaster --- word frequency --- CSR reporting --- financial performance --- food industry --- information sharing